Residences Supervisor $22/HR at Starwood Hotels in 1 Hotel South Beach

Job description

• The Residences are at the heart of our residential experience, and the Residences Supervisor plays a key role in ensuring owners, residents, and guests receive warm, personalized, and effortless service. This role leads day-to-day Residences operations, supports Front Desk and Housekeeping, and serves as a trusted point of contact for owners and residents.
• We’re currently searching for a Residences Supervisor who is warm, organized, and service-minded, with the leadership skills to oversee daily operations, coach and develop team members, and maintain the highest standards throughout the Residences.
• If you’re passionate about creating meaningful relationships, leading with genuine hospitality, and delivering an exceptional residential experience, we’d love to hear from you.
• We seek next-level talent with lots of heart and plenty of hustle, individuals who love to be of service, obsess over details, honor nature, aren’t afraid to ask questions, have the confidence to share new ideas and the respect to listen to diverse worldviews. We care about who you are, how you treat others and what fires you up. Read on to learn more about our new opportunities, open now

Responsibilities

• Supervise Front Office and Residences operations, ensuring consistent service, operational, and accounting standards.
• Act as the Residences Manager on Duty in their absence and maintain a visible presence in the lobby and at the Front Desk.
• Build strong relationships with owners, residents, brokers, and Exclusive Resorts members while responding promptly to requests and resolving concerns.
• Coordinate VIP arrivals, special requests, owner communications, and resident feedback to deliver a seamless experience.
• Support the Residences Manager with team hiring, training, coaching, scheduling, and performance development.
• Oversee housekeeping operations, including daily assignments, unit inspections, arrivals, turndown, and adherence to brand standards.
• Partner closely with Engineering and Operations to ensure residences and shared spaces are safe, well-maintained, and guest-ready.
• Assist with unit inspections, preventative maintenance, permits, owner documentation, and other Residences projects.
• Support purchasing, invoices, owner communications, website/newsletter updates, and other administrative responsibilities.
• Help uphold the vision, mission, and service standards of 1 Hotels while fostering a culture of engagement, accountability, and exceptional hospitality.

Requirements

• Supervise Front Office and Residences operations, ensuring consistent service, operational, and accounting standards.
• Act as the Residences Manager on Duty in their absence and maintain a visible presence in the lobby and at the Front Desk.
• Build strong relationships with owners, residents, brokers, and Exclusive Resorts members while responding promptly to requests and resolving concerns.
• Coordinate VIP arrivals, special requests, owner communications, and resident feedback to deliver a seamless experience.
• Support the Residences Manager with team hiring, training, coaching, scheduling, and performance development.
• Oversee housekeeping operations, including daily assignments, unit inspections, arrivals, turndown, and adherence to brand standards.
• Partner closely with Engineering and Operations to ensure residences and shared spaces are safe, well-maintained, and guest-ready.
• Assist with unit inspections, preventative maintenance, permits, owner documentation, and other Residences projects.
• Support purchasing, invoices, owner communications, website/newsletter updates, and other administrative responsibilities.
• Help uphold the vision, mission, and service standards of 1 Hotels while fostering a culture of engagement, accountability, and exceptional hospitality.

Skills

Required

• Leadership skills
• Warm, organized, and service-minded
• Building strong relationships
• Overseeing housekeeping operations