Admissions Operations Specialist at University of Rochester in Rochester, NY

Job description

• This role provides an opportunity to make a direct impact on the student experience while working with industry-leading enrollment technologies and collaborating with dedicated professionals committed to student success.
• As an Admissions Operations Specialist, you will work extensively with multiple student information and customer relationship management systems, including Slate, Campus Solutions, OnBase, Avaya, and Five9, to support admissions and enrollment operations. The position plays a vital role in managing applicant records, responding to prospective student and family inquiries, processing admissions-related transactions, and ensuring a seamless experience throughout the enrollment journey.
• This position is ideal for individuals who enjoy working in a fast-paced, customer-focused environment and have a passion for helping students successfully navigate the admissions process.

Responsibilities

• Processes applications and related documents for various student types, ensuring accuracy and completeness
• Provides comprehensive guidance and support to prospective students and their families through multiple communication channels, including phone, email, and in-person interactions
• Manages the logistics of campus visits, ensuring a welcoming and informative experience for visitors
• Assists the admissions team with the preparation and execution of events, such as open houses, information sessions, and orientation programs
• Identifies and troubleshoots errors in the application process, implementing effective solutions to ensure smooth operations
• Maintains accurate and up-to-date records of applicant information and communication logs in the admissions database
• Works closely with other departments, such as financial aid, academic advising, and student services, to provide a seamless admissions experience
• Other duties as assigned

Requirements

• Knowledge of administrative processes, including supply ordering, inventory tracking, and facilities management
• Knowledge of admissions processes, including understanding the procedures and requirements for processing applications
• Knowledge of student information systems
• Skill in identifying issues in the application process and implementing solutions to ensure smooth operations
• Skill in providing support and creating positive experiences for prospective students and their families
• Ability to provide guidance and offer clear and accurate information to prospective students and their families about the admissions process
• Ability to quickly adjust to changes in procedures, policies, and technology used in the admissions process
• High School diploma or GED
• 4 year of relevant experience
• Equivalent combination of experience and education may be considered

Skills

Required

• Knowledge of student information systems

Benefits

• $17.90-$22.00 per hour