Cybersecurity Systems Administrator II at University of British Columbia in UBC Vancouver Campus - Vancouver, BC, Canada

Job description

• The Cybersecurity Systems Administrator II designs systems hardware and software solutions, defines systems scope, and provides recommendations for all systems supported infrastructure as part of regular operations. Collaborates with management and staff from all sections of the Office of the CISO, Information Technology, other administrative and academic offices, and faculty to coordinate application support. Interacts directly with other University technology professionals.
• The position reports to the Cybersecurity Systems Support Manager. The Cybersecurity Systems Administrator II is a member of the Cyber Security Systems Support Team. Works independently and jointly within the Solutions Security and Architecture team. The Cybersecurity Systems Support Team will provide “hands on keyboard” help to faculties and departments as needed to get into compliance. The CSS team is essential to the maintaining and upkeep, and currency of UBC cyber tools.

Responsibilities

• Analyzes and reviews functional requirements, system features, integration requirements, security requirements, and scalability and performance requirements. Reviews implementation options, discusses approach and recommendations with systems staff and users, and provides input to technology recommendations for new and changing systems requirements.
• Contributes to the ongoing planning and development of systems enhancements in support of current or new enterprise services. Collaborates with peers/team members to identify, analyze, recommend and implement appropriate system enhancements that will improve existing information systems and improve business processes and productivity. This may include assisting with the management of the lifecycle of a service or product.
• Investigates and remains current with industry technology trends in Applications field such as: Security, privacy, e-commerce, PCI, workflow, systems development methodologies, web-services, applications middleware (Apache, Tomcat, etc.), anti-spam and anti-virus, electronic forms,
• Provides advice to and consults with UBC IT colleagues or others as appropriate on complex system design issues and provides technical opinions on the viability or suitability of techniques and methodology to meet project and/or Academic Systems Support Managers' objectives and goals.
• Implements customized tools and applications, prepares functional specifications and builds proof-of-concept test environments. Develops technical specifications for system development, testing and conversion processes, within established UBC IT's technical architecture and database design.
• Provides Tier 2 operational support for production systems including troubleshooting system problem reports, resolving issues with production systems, defining operational support processes, patching systems and applications, documenting and reporting problems and providing end user support as required.
• Prepares training plans, training materials, and trains staff as required during system implementation.
• Develops a high level of expertise in the functionality of vendor product(s). Works directly with the vendor's technical support centre in order to resolve product issues.
• Designs solutions to resolve system related business problems, meet user requirements, and streamline system workflows.
• Formulates and defines system scope and objectives and recommends a strategy, potential solution, or "work-around".
• Monitors and analyzes systems issues and provides recommendations for all systems supported infrastructure as part of regular operations. - Provides guidance and training to less experienced analysts.
• Writes and maintains systems documentation including user and technical manuals. - Designs, provisions and configures systems.
• Acts as a liaison between technical groups and stakeholders to coordinate the system's installation and ensure technical compatibility and satisfaction.
• Prepares documentation and defines system specific dependencies to assist in problem analysis.
• Provides recommendations for improving procedures and coordinating system implementation.
• Integrates development of best practices, standards, procedures and quality objectives across systems infrastructure or platforms.
• Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.
• Performs other related duties as required.

Requirements

• Undergraduate degree in a relevant discipline. In-depth knowledge of applications and the business requirements supporting them. Minimum of five years of related experience, or the equivalent combination of education and experience.
• - Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
• - Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
• Expert ability to work in all areas, and troubleshoot Linux, Windows, and VM Virtual Machines, VMware, libvirt.
• Experience with managing and supporting Windows Server, *BSD, Redhat/Ubuntu/Debian UBC prefers Redhat
• Experience with Linux and Windows patching and understanding CVEs, CVSSes and CPEs
• Experience with managing and supporting database services such as MySQL/MariaDB, PostgreSQL, Microsoft SQL
• Experience with managing and supporting networking services such as load balancers, firewalls, intrusion detection systems
• Demonstrated experience with the following tools and technologies: Python, PHP, Java, Shell, Apache, NGINX, Tomcat, JBoss, OIDC, SAML, HTTP, TLS, x509, JSON, YAML, XML, Nessus Professional, CrowdStrike Spotlight, Nucleus
• Experience with configuration and infrastructure automation tools such as Puppet, Ansible, Salt, Chef, Terraform, Nomad, etc.
• Familiar with the Elastic suite of products – Elasticsearch, Logstash, Kibana, Beats, etc.
• Familiar with big data services such as Hadoop and Spark
• Familiar with message brokers such as Redis and Kafka
• Knowledge of common version control tools, and standard office productivity tools.
• Proficient with git-based workflows
• Knowledge of IT application development and implementation best practices, "rules of thumb", benchmarks
• Thorough understanding of cybersecurity fundamentals including vulnerability mitigation strategies, how to analyze and determine vulnerability false positives, Exploit Prediction Scoring System (EPSS), threat intelligence, infrastructure security
• Ability to prepare complete, concise, and understandable technical documentation. Ability to communicate effectively verbally and in writing.
• An understanding of key trends and players in the IT industry and higher-education sector
• Applies problem-solving methodologies and tools to diagnose and solve operational and interpersonal problems
• Ability to conduct needs analyses, plan, organize, manage, monitor, complete, and evaluate projects within allocated time and resources

Skills

Preferred

• Proficient with git-based workflows

Benefits

• The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.