Medical Office Receptionist at ReDiscover in 7001 Blue Ridge Blvd - Raytown, MO 64133

Job description

• Position Type
• Full Time
• Job Shift
• Day
• Education Level
• High School or GED
• Travel Percentage
• None
• Make a Difference as a Medical Office Receptionist with ReDiscover
• Join ReDiscover’s Urgent Care Department and be part of a mission-driven organization that’s been transforming lives for over 50 years. As a non-profit community mental health center serving southeastern Jackson County, Missouri, we’re passionate about helping individuals impacted by mental illness or substance use find hope, support, and healing.
• The Behavioral Health Urgent Care Clinic (BHUCC) is the first program of it's kind in the Kansas City area that provides the community immediate, same-day access to psychiatric medication for mental health and substance use needs. Through a multi-disciplinary approach, the BHUCC team provides care to clients every day of the week, including evenings, weekends and holidays to meet the client's and community's needs.

Responsibilities

• Be the first friendly face our clients see by greeting every client, visitor, and guest with professionalism, compassion, and respect while creating a welcoming and safe environment.
• Keep the front office running efficiently by scheduling appointments, answering incoming calls, updating client information, processing payments, and completing registration and insurance paperwork.
• Connect clients to the care they need by routing calls, coordinating referrals, and directing individuals to the appropriate programs and services.
• Support daily clinic operations by maintaining accurate records, organizing front office workflows, and assisting the care team with administrative needs.
• Protect client privacy and confidentiality by safeguarding Protected Health Information (PHI) and adhering to HIPAA and organizational policies.
• Foster a positive team culture by communicating effectively, collaborating across departments, and contributing to a respectful, inclusive workplace.
• Stay prepared to support our mission by completing required training, assisting with same-sex urine drug screens when needed, and taking on additional responsibilities that help serve our clients.

Requirements

• High school diploma or GED required.
• One (1) year of administrative, customer service, or business office experience preferred.
• One (1) year of experience serving clients in a healthcare, behavioral health, human services, or similar environment preferred.
• Experience managing high-volume phone calls and multitasking in a fast-paced setting is highly preferred.
• Strong written, verbal, and interpersonal communication skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and the ability to quickly learn new technology and software systems.

Skills

Required

• Compassion
• Professionalism
• Respect
• Collaboration
• Inclusivity
• Microsoft Office (Word, Excel, Outlook)

Benefits

• We’re committed to your professional development and will support your growth as a Medical Office Receptionist through training, collaboration, and meaningful work.