Logistics Support Coordinator, Transplant Logistics Command Center at TransMedics, Inc. in Andover, MA

Job description

• TransMedics has initiated a national program for organ retrieval and organ management with the goal of increasing utilization of donor organs for transplant using the Organ Care System (OCS) technology platform in conjunction with our best in class Transplant Logistics Command Center.
• Transplant Logistics is a recently created organization responsible for leading all aspects of TransMedics’ transplant logistics, enabling the exponential growth of the National OCS Program (NOP). The team’s comprehensive scope includes data analytics, network and topology design, capacity planning, product and program management, and the daily execution of air and ground transplant logistics operations, managed by a world-class central command center operating 24/7. The Logistics Support Coordinator is part of the Transplant Logistics Command Center and supports TransMedics team members before, during and after missions.
• The shift will be either 5:00AM-5:00PM or 5:00PM-5:00AM.

Responsibilities

• Arranges travel logistics for NOP teams (surgeons, OCS specialists and aviation crew members) including but not limited to commercial airline flights, ground transportation, rental car reservations & hotel accommodations.
• In partnership with ground transportation specialists, plans pick up/drop off schedules to ensure teams are transported in efficient and timely manner; communicates itineraries clearly and efficiently as required
• Assists NOP teams with any requests, issues, or concerns while on a mission
• Maintains accurate records related to reservations & airline ticket credits.
• Ensures compliance is met with all company policies, procedures and safety standards
• This is a non-exempt position. The Logistics Support Coordinator will work approximately 15, 12-hour shifts per month in 4 days on, 3 days off, 3 days on, 4 days off schedule, including nights, holidays, and weekends
• Performs other TransMedics tasks and duties as assigned

Requirements

• High school diploma and 5 years professional work experience
• Associates degree and 3 years professional work experience
• Bachelors degree with experience gained from undergraduate work experience
• Flexibility to work 12-hour shifts and a non-standard rotating schedule including nights, weekends, and holidays
• Proven ability to multi-task and calmly manage several projects at once
• Strong analytical skills and the ability to make sound recommendations based on thoughtful and accurate analysis
• Outstanding customer service skills
• Excellent written and verbal communication skills
• Strong team player, willing to step in and help others as needed
• Tech savvy and able to learn new systems, apps and processes quickly

Skills

Required

• Customer service
• Travel coordination
• Logistics

Preferred

• Multi-tasking
• Analytical skills
• Written and verbal communication
• Team player
• Tech savvy

Benefits

• Medical with Health Reimbursement Account through Blue Cross/Blue Shield of MA
• Dental
• Vision
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• Short Term Disability
• Long Term Disability
• 401K Plan
• Pet insurance
• Employee Stock Purchase Plan