Security Operations Centre (SOC) Operator at Securitas France in Milton Keynes, England, United Kingdom

Job description

• Join Securitas as a SOC Operator and play a key role in protecting people, property and businesses.
• We're looking for a confident, customer-focused team player who thrives in a fast-paced environment and enjoys making a real difference.
• Our SOC Operator role is an exciting opportunity to work at the heart of our Security Operations Centre. It’s more than just a job and offers variety, responsibility, and the opportunity to make a genuine difference every day.
• At Securitas, your contribution is valued, your development is supported, and your future matters. If you can bring enthusiasm, professionalism, and a commitment to excellent service we want to hear from you.
• ✨Apply today and build your career with a global leader in security services ✨

Responsibilities

• Dispatching emergency and security services when required
• Responding effectively to changing priorities and incidents
• Monitoring CCTV systems and alarm activations
• Managing mobile alarm callouts and coordinating responses
• Conducting welfare checks for officers and lone workers
• Monitoring gas detection and safety systems
• Prioritising critical alarms, including fire and lone worker activations
• Communicating with customers, colleagues, contractors and emergency services
• Escalating issues appropriately and ensuring timely resolution
• Handling sensitive and confidential information with professionalism and integrity
• Please note - The responsibilities listed here aren’t the full picture - but they give you a good sense of the role.

Requirements

• What We're Looking For
• The right to work in the UK with a 5-year checkable history
• Strong customer service skills and a genuine passion for helping others
• Excellent written and verbal communication skills in English – able to communicate with people from a wide range of backgrounds and at all levels
• The ability to remain calm and make decisions under pressure
• High levels of integrity and professionalism when handling sensitive information
• A flexible approach to working days, nights, weekends and public holidays
• Strong organisational skills and attention to detail
• A punctual, reliable and trustworthy approach to work

Skills

Required

• Customer service skills
• Ability to remain calm under pressure
• Decision-making skills
• Integrity and professionalism
• Flexibility to work shifts
• Organisational skills
• Attention to detail
• Punctuality
• Reliability
• Trustworthiness

Benefits

• From day one, you'll have access to a range of benefits, including:
• Employee discounts with leading global and local brands.
• Health and wellbeing support, 24/7 online GP services.
• Pension and financial wellbeing resources and support.
• Life assurance for added peace of mind.
• Employee eligibility to EV Schemes (Subject to graded benefits).