Product Owner at Heathrow in London, United Kingdom

Job description

• With 80 million passengers passing through our airport each year, it takes hundreds of systems, platforms and networks to keep our airport running smoothly, 24 hours a day, 365 days a year.
• Join us, and you'll thrive on the buzz of providing the technology, data, cyber and digital capabilities that run all the services you'd expect to see in a city, and more. Tech at Heathrow isn't typical. The scale and non-stop nature of our airport make it truly unique.
• Our Data, Digital and Technology team are leading the way in innovations that will make our airport more efficient, resilient and competitive in an increasingly digital marketplace, as well as keeping Heathrow safe and secure.
• Every day will test your skills and give you the opportunity to make your mark. We're constantly looking for new ways to help Heathrow transform and grow, responding to the changing needs of passengers, colleagues and partner businesses.
• It means the chance to work on a huge variety of inspiring projects and to develop in lots of exciting directions. Our team covers technology, cyber defence, data and digital, offering one-of-a-kind careers you won't find anywhere else.
• APPLY NOW
• At Heathrow, we’re on a mission to transform the way millions of passengers experience travel. As an IT Product Owner, you’ll play a pivotal role in shaping the digital products that keep the UK’s busiest airport running smoothly. This is your opportunity to influence technology that underpins critical airport operations, ensuring efficiency, safety, and exceptional service for our passengers and partners.
• You’ll join a collaborative, forward-thinking team that thrives on innovation and continuous improvement. Success in this role means delivering products that meet business needs, enhance operational performance, and support Heathrow’s ambition to be a world-class, sustainable hub. You’ll work closely with stakeholders across the airport, translating strategic objectives into actionable product roadmaps and ensuring value delivery at every stage.

Responsibilities

• Own and prioritise the product backlog, ensuring alignment with Heathrow’s strategic goals and operational requirements.
• Collaborate with business stakeholders, developers, and UX teams to define clear product requirements and deliverables.
• Lead the development and delivery of digital solutions that improve efficiency, resilience, and passenger experience.
• Monitor product performance, using data and feedback to drive continuous improvement and maximise value.
• Champion agile practices within the team, fostering a culture of transparency, adaptability, and collaboration.

Requirements

• Proven experience as a Product Owner or in a similar role within complex IT environments.
• Strong understanding of agile methodologies and product lifecycle management.
• Excellent stakeholder management and communication skills, with the ability to influence at all levels.
• Analytical mindset with experience using data to inform decisions and measure success.
• Ability to balance strategic thinking with hands-on delivery in a fast-paced environment.
• Excellent organisational skills and adaptability to changing priorities.
• Experience in aviation, transport, or other safety-critical industries.
• Familiarity with enterprise IT systems and integration challenges.
• Certification in Product Ownership or Agile frameworks (e.g., CSPO, SAFe PO/PM).

Skills

Required

• Product ownership
• Agile methodologies
• Product lifecycle management
• Stakeholder management
• Communication
• Analytical mindset
• Data analysis
• Strategic thinking
• Hands-on delivery
• Organisational skills
• Adaptability

Preferred

• Enterprise IT systems and integration

Benefits

• We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.