Senior Vice President, Operations at HTeaO in Fort Worth, Texas

Job description

• Our organization is growing quickly and expanding our footprint, and we are looking for a
• passionate and organized Vice President of Operations to help fuel that momentum! As a key
• member of the executive leadership team, the Vice President of Operations will drive
• operational excellence across a rapidly expanding QSR brand with a mix of corporate-owned
• and franchise locations. This role is responsible for scaling operations, optimizing performance,
• and ensuring consistent brand execution while fostering a culture of innovation, accountability,
• and guest satisfaction.

Responsibilities

• Strategic Leadership
• -Develop and implement scalable operational strategies to support aggressive growth
• targets.
• -Partner with executive leadership to align operations with brand vision, financial goals,
• and market expansion plans.
• -Lead cross-functional initiatives to improve systems, processes, and infrastructure.
• Manage day-to-day operations across both corporate and franchise locations.
• Ensure consistent execution of brand standards, food safety protocols, and customer
• service excellence.
• Monitor and analyze operational KPIs to identify trends, opportunities, and areas for
• improvement.
• Collaborate with franchisees to support operational success and brand consistency.
• Provide guidance, training, and resources to franchise partners.
• Serve as a liaison between corporate and franchise operations, balancing autonomy with
• brand integrity.
• Build and lead a high-performing operations team, including regional and district
• managers.
• Promote a culture of accountability, continuous improvement, and employee
• engagement.
• Develop leadership talent and succession planning across the organization.
• Oversee operational budgets, cost controls, and financial performance.
• Drive profitability through labor optimization, inventory management, and operational
• efficiencies.
• Champion initiatives that enhance speed of service, food quality, cleanliness, and overall
• guest satisfaction.
• Leverage customer feedback and data to inform operational improvements.

Requirements

• Bachelor’s degree in business, Hospitality, or related field (MBA preferred).
• 10+ years of progressive leadership experience in QSR or multi-unit restaurant
• operations.
• Experience managing both corporate and franchise operations.
• Proven success in scaling operations in a high-growth environment.
• Strong financial acumen and analytical skills.
• Exceptional leadership, communication, and organizational abilities.
• Willingness to travel as needed.
• Experience with franchise development and support.
• Familiarity with restaurant technology platforms (POS, scheduling, inventory, analytics).
• Expertise in process improvement methodologies (Lean, Six Sigma, etc.).
• Ability to thrive in a fast-paced, entrepreneurial environment.

Skills

Required

• Willingness to travel as needed