Senior Account Manager - AntiSocial at Thinkingbox in Toronto

Job description

• AntiSocial is looking to hire an experienced Senior Account Manager to join our team! As our Account Manager, you will be responsible for providing exceptional service to our current and prospective clients and leading client acquisition and sales repping initiatives—specifically direct-to-brand. Acting as the main point of contact, you’ll be the voice of our clients within the agency, with a deep understanding of their business and objectives, ensuring that all requirements are reflected throughout the content creation process.
• Project management or production experience is a strong asset, as this role often works cross-functionally with our creative, strategy, and production teams to ensure timelines, budgets, and deliverables are met with excellence.

Responsibilities

• Work closely with clients and internal teams to ensure a thorough understanding of the client’s business goals and objectives and ensuring that all requirements are met throughout the campaign and content creation process
• Oversight of multiple campaigns and regular liaising with the team to ensure the progress of each campaign and flagging any suggestions/concerns to the team
• Stay close to key contacts over email, phone or face-to-face meetings while providing recommendations and identifying new business opportunities at every stage of the campaign
• Identifying opportunities for organic account growth and building roadmaps for achieving growth results
• Support producers with managing client requirements, communications and balancing project schedules and budget
• Act as a leader for social media marketing, content creation, creative ideation whilst contributing to a culture of excellence around creative use of social media in advertising and marketing
• Ensure project profitability for each outgoing deliverable or retainer
• Supporting with annual planning sessions with clients to ensure we’re acting as a strategic partner with an eye on further business changes and needs
• Offering support across each client you may work on, ensuring team is supported and delivering exceptional work
• Provide senior management with reports on performance, team and project status, and upcoming opportunities.
• Monitor capacity of team members and adapt to change, with a close eye of risk assessment and mitigation
• Regular tracking of team hours through Harvest/Forecast
• Developing and implementing strategic plans to help grow/mitigate risk on the client
• Having strategic conversations with clients to ensure we are working on the right work to achieve business results
• Providing recommendations for ensuring we are maintaining a high standard of client servicing
• Proactive account planning and working with clients on future scope

Requirements

• 5+ years of account management and sales experience at a digital agency
• Knowledge and passion for the social and digital world
• Paid media experience is a considered an asset
• A proven track record of hitting sales targets and delivering consistent revenue
• Exceptional organizational skills, able to independently manage multiple campaigns to an extremely high standard, in a fast-paced environment
• Experience with pitching and selling ideas to clients, and ability to present confidently to stakeholders at all levels of an organization
• Excellent written and verbal communication skills, with the ability to tailor communications and build relationships with stakeholders at all levels both internally and externally
• Outstanding leadership skills with a can-do attitude

Skills

Required

• Account management
• Sales experience
• Social and digital knowledge
• Pitching and selling ideas to clients
• Presenting confidently to stakeholders
• Exceptional organizational skills
• Tailoring communications
• Building relationships with stakeholders
• Outstanding leadership skills
• Can-do attitude

Preferred

• Paid media experience

Benefits

• Monday - Thursday in office (Fridays are remote optional)
• Flexible time off, including paid vacation and sick days
• Consistent culture and team-building events
• Employee recognition and incentive programs
• Seasonal celebrations and gatherings throughout the year
• Office lunches
• Branded company swag
• Access to industry events, learning opportunities, and non-profit outreaches
• Dog-friendly offices
• Unlimited coffee, drinks, and snacks
• Flex work and travel options
• Comprehensive extended health benefits
• $80,000 - $95,000 a year
• Placement in the salary range will be based on factors such as internal equity, candidate experience, skills, and qualifications relevant to the role. If your compensation expectations fall outside of this range, we still welcome your application.