Parking Operations Account Supervisor - Chicago at JMH Companies in Premium Parking Chicago - Chicago, IL 60661

Job description

• Salary Range
• $18.00 - $22.00 Hourly
• Position Type
• Full Time
• Job Shift
• Standard Business Hours
• Category
• Customer Service
• The Account Supervisor performs a variety of tasks to ensure a smooth operation of the parking facility and is responsible for monitoring the parking facility, responding to customer inquiries, and filling an entry level management role. This supervisor will work closely with fellow team members, Account Managers, and Senior Agents to ensure that quality and safety standards are met at all times.

Responsibilities

• Patrol assigned area by foot, golf cart or truck to observe parking violations by automobiles, motorcycles, commercial vehicles, etc.
• Enforce location rules by the placement of warning tickets or citations on vehicles who are subject to towing; arrange for towing of abandoned vehicles, vehicles with expired licenses, or illegally parked vehicles
• Issues tickets or citations for expired meters, improper use of specially designated or timed zones or lots, improper parking such as parking in crosswalks or other sidewalks, improperly parked motorcycles, parking in preferential areas, and related violations
• Respond promptly to customers to process payments
• Maintain professionalism in all interactions and use respectful communication to assist guests with their questions, problems, and concerns; relay information to the Account Manager or Senior Agent as necessary
• Record and enter data collected for required citations/ violations including time, date and location of an infraction, vehicle information (license plate number, make, model and color)
• Utilize excellent time management and report writing skills
• Conduct lot audits and car counts at designated locations and times
• Inform management of faded paint on curbs, vandalized signs, and other damage and safety issues
• Immediately report any accidents, incidents or safety concerns to Account Manager
• Provide traffic control, when necessary
• Safely park cars as needed
• Oversee employee's performance
• Provide guidance to staff
• Other duties as assigned

Requirements

• Valid Driver’s License required
• Must be able to drive and operate a standard and automatic transmission vehicle comfortably
• Must have good communication skills
• Must maintain professional image
• 3 years of licensed driving experience
• Proficient in Microsoft Excel, Outlook, Word Document and PowerPoint
• Previous management experience in the parking, hospitality or service industry

Skills

Required

• Valid Driver’s License
• Good communication skills
• Professional image