Operations Officer at ICONMA in Mississauga, ON

Job description

• Our client, a Banking company, is looking for a Operations Officer for their Mississauga, ON/Hybrid location.

Responsibilities

• Action queues sent through different channels, action requests regarding statements, preparing pdf files and sending it back to the branch, working on billing requests, money movements etc.
• Who are they interacting with (internal/external): Both
• Will the contractor have access to any customer data YES!
• Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology. Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met. Reports to a Team Manager within the Team Structure
• Positively contribute to the overall customer experience and loyalty index in each interaction - Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required - Create and/or recognize exceptional customer service through established programs - Ensure all required processing and enquiries are fulfilled meeting Service Level Goals - E4Provide subject matter expertise for internal and external partners within defined area
• Complete assigned tasks accurately & within established standards - Actively participate in daily touch points and work distribution Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines - Identify areas of risk and escalate as necessary - Be knowledgeable and comply with Bank Codes of Conduct Identify, suggest and actively participate in process improvements Understand and apply bank/service centre operating policies and procedures Demonstrate flexibility by adapting to change within business area and unit Adopt new process and technology improvements Ensure necessary due diligence is taken to support the accuracy of all transactions

Requirements

• skills Excellent organizational and time management
• skills Ability to work independently, as well as part of a team Self-motivated and goal-oriented Ability to adapt to changing policies and procedures Attention to detail is crucial. Understanding of MM and FX
• Products (eg. Options, Foreign Exchange spots and forwards, Money Market deposits and loans) Sound knowledge of Microsoft Office, proficiency in Excel is a must, coupled with the ability to learn and apply skills to new software programs.
• 2-4 years of banking/financial experience
• Prior SLA experience: 2-4 years
• Strong Administrative background: 2-4 years
• Proficiency in Microsoft 365- Word, Outlook and Excel
• Team Player
• Good communication skills- written and verbal
• Flexibility and adaptability to change
• Branch banking experience
• Team Size/Culture: 20 ppl
• Degree/Level of Education: Post Secondary
• Years of Overall Experience: 2-4 years of banking/financial background
• How will performance be measured: SLA and productivity metrics
• Preferred/Ideal Candidate Background: 2-4 years of experience in banking/financial, SLA and strong admin background, branch banking experience would really elevate a candidate’s profile as it will be an easy transition/learning.
• Knowledge of Global and WSS platforms would be an asset.
• 2 years experience in a Trade Processing related role, preferably experience with cash products (such as Loans, Deposits, Swaps and Forwards)"

Skills

Required

• Self-motivated and goal-oriented
• Attention to detail is crucial
• Team Player
• Flexibility and adaptability to change

Benefits

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities