Senior Analyst (Sales Support) at NielsenIQ in Pune, MH, India

Job description

• Senior Analyst provides frontline operational support for Microsoft Dynamics 365 CRM used by global Marketing, Sales, Order Management and Finance teams across multiple regions and time zones. This role focuses on resolving user issues, executing standardized CRM administration tasks, and special improvement initiatives.

Responsibilities

• • Provide support for users of Dynamics 365 CRM and connected platforms across regions (Americas, EMEA, APAC), following defined SLAs and escalation paths.
• • Resolve common issues related to user access, automation flows, data management, views, etc.
• • Accurately document issues, impact, and resolution steps to support effective handoffs across time zones (follow-the-sun support).
• • Support standardized data quality processes, including duplicate identification, basic imports, and data corrections aligned with global governance.
• • Support creation and maintenance of global knowledge articles, FAQs, and how-to documentation.

Requirements

• • 1–3 years in CRM support, Sales Operations, Revenue Operations, or business systems roles
• • Working knowledge of Microsoft Dynamics 365 Sales or similar CRM platforms
• • Experience supporting users via a ticketing system in a structured environment
• • Strong communication skills and service-oriented mindset
• • Exposure to global sales processes or multi-region user support
• • Basic understanding of Dataverse concepts and CRM security models
• • Familiarity with Power Platform components (consumption-level)
• • Demonstrated fluency in SQL for querying and analyzing large datasets

Skills

Required

• CRM support
• Sales Operations
• Revenue Operations
• business systems
• Microsoft Dynamics 365 Sales
• ticketing system
• Strong communication skills
• service-oriented mindset

Preferred

• global sales processes
• multi-region user support
• Dataverse concepts
• CRM security models
• Power Platform components
• SQL

Benefits

• Our Benefits
• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)
• NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/