Customer Service Domestic Voice Versant Team Member-BPS at HEXAWARE in India

Responsibilities

• CSAs will respond to inbound reseller/customer inquiries.
• CSAs will use a wide variety of cloud-based tools to navigate customer accounts, research and review policies, and communicate effective solutions.

Requirements

• 1Job Description – Executive/Sr. Executive1.Position ObjectiveCSAs will respond to inbound reseller/customer inquiries. CSAs will use a wide variety of cloud-based tools to navigate customer accounts, research and review policies, and communicate effective solutions.2.Business environmentVertical: OperationsProcess Name: SeattleScope: Customer Service3.Organization chartReporting To: Team Leader2Job Specifications – Executive /Sr. Executive1.Qualifications and Technical Competencies Required EducationMandatory: HSC from any streamDesirable: Graduate from any streamMandatory: •Should be ready to work in flexible shifts – Rotating throughout Day/Night and 6 days working•Adherence to company policies, rules and regulations•To follow quality processes thoroughly using checklist standards•Responsible f
• Assertive communication
• Domain expertise
• Escalation Management
• Linguistic orientation
• Multitask Handling
• Process Understanding and Improvement
• Typing skills 25 WPM with 90 Percent Accuracy
• computer basic knowledge

Skills

Required

• Assertive communication
• Domain expertise
• Escalation Management
• Linguistic orientation
• Multitask Handling
• Process Understanding and Improvement
• computer basic knowledge