Customer Service - Digital Sales - Housing - DS - Sales - Hyderabad - Auto Plaza - J Grades at of in Hyderabad, Telangana, India

Job description

• · Achieving business targets as laid down by acquiring new client relationships through the multiple Digital journeys.
• · Proactively understanding customer needs and cross- selling multiple products as per the requirements
• · Should adhere to all policies and guidelines for updating leads as well as closures along with all the best practices that are put in place by the Business team.
• · Execute all activities / campaigns as planned by the respective Digital Sales Manager
• · Displaying customer centricity by executing all customer interface processes within defined timelines.
• Collaboration with various internal / external teams (Contact Center, Internal Business teams, Aggregators) to ensure timely service to all customers seeking a mortgage product

Responsibilities

• · Meet & exceed business targets in terms of profitability, optimum product mix and quality of sourcing
• · Should prove to be the one-point contact for all financial needs for his/ her customer
• · Zero error in adherence to policies and systems as specified
• · Quality of files sourced should be as per specified guidelines
• · Forging targeted number of client relationships within the agreed timelines
• · Meet & exceed customer acquisition targets
• · Timely update for all leads shared by Internal / External stakeholders.
• · Meeting sales targets for HL products in the assigned territory
• · Ensuring the customer satisfaction matrix is met for all client relationships
• · Timely MIS reporting to all concerned.
• · Clear the certification examination within specified timelines

Requirements

• · Knowledge about all financial products like Home Loans, Mortgages
• · Knowledge about statutory compliance & local market procedures
• · Knowledge about legal agreement reviews, Data Uploads across SFDC, Ability to crunch large data & present the same for opportunity sizing.
• · Excellent communication and presentation skills – Should be able to talk and convince both internal and external stakeholders & execute actionable’s in a timely manner.
• Masters/Postgraduate: Optional
• ·Desired Experience: Minimum 1- 2 years’ experience in Offline/Online Channel /Home Loan / Affordable Housing Finance sales
• ·
• APPLY NOW

Skills

Required

• Customer centricity
• Ability to convince stakeholders
• Timely execution
• SFDC (Salesforce)
• Data analysis and presentation
• MIS reporting