AVP - Centralized Operations - Compliance - RFB - Mumbai - Lodha (I-Think Techno Campus) - B wing - MM at of in Mumbai, Maharashtra, India

Job description

• Role Purpose
• The role is responsible for strengthening operational governance across Banking Operations through robust quality control frameworks, audit management, regulatory compliance monitoring, and management of external banking relationships. The person will ensure adherence to internal controls, facilitate successful audits, manage banking partnerships, and mitigate operational risks while supporting business growth objectives.
• The position serves as a key link between Banking Operations, Risk, Compliance, Internal Audit (other internal teams), External Auditors and Banking Partners.

Responsibilities

• Develop and implement quality control frameworks across Banking Operations processes.
• Conduct periodic quality reviews of operational transactions, reconciliations, payment processes, customer servicing activities, and banking operations.
• Monitor adherence to SOPs, policies, regulatory guidelines, and operational controls.
• Identify process gaps, control weaknesses, and operational risks; recommend corrective and preventive actions.
• Establish Key Risk Indicators (KRIs) and Key Performance Indicators (KPIs) for operational effectiveness.
• Ensure closure of quality observations and corrective action plans within agreed timelines.
• Act as the single point of contact for Internal Audit, Statutory Audit, Concurrent Audit, Process Audits, and Regulatory Inspections.
• Coordinate audit planning, data submissions, walkthroughs, and stakeholder interactions.
• Track and ensure timely closure of audit observations, management comments, and remediation plans.
• Prepare audit readiness assessments and conduct pre-audit reviews.
• Maintain audit repositories, control documentation, evidence records, and compliance trackers.
• Present audit status, risk assessments, and closure updates.
• Drive a culture of proactive compliance and governance within the operations function.
• Manage relationships with partner banks, payment service providers, escrow/account servicing banks, and other financial institutions.
• Coordinate account opening, modifications, banking documentation, and operational arrangements.
• Ensure smooth execution of banking transactions and issue resolution with partner banks.
• Conduct periodic service reviews with banking partners and monitor agreed service levels.
• Support negotiations regarding operational service delivery, transaction processes, turnaround times, and issue management.
• Drive resolution of escalations with banking partners and ensure minimal business disruption.
• Evaluate banking partner performance and recommend improvements.
• Identify operational risks and implement mitigation strategies.
• Strengthen governance mechanisms through periodic reviews, control testing, and risk assessments.
• Track operational incidents, root cause analysis, and preventive actions.
• Support Business Continuity Planning (BCP) and operational resilience initiatives.
• Ensure adherence to enterprise risk management frameworks.
• Prepare and present governance dashboards covering quality metrics, audit observations, compliance status, banking partner performance, and risk indicators.
• Provide actionable insights to senior management on process improvement opportunities.
• Collaborate with Business, Finance, Treasury, Risk, Compliance, Technology, and Operations teams.
• Lead governance review meetings and track action closures.

Requirements

• Experience in strengthening operational governance across Banking Operations through robust quality control frameworks, audit management, regulatory compliance monitoring, and management of external banking relationships.
• Experience in developing and implementing quality control frameworks across Banking Operations processes.
• Experience in conducting periodic quality reviews of operational transactions, reconciliations, payment processes, customer servicing activities, and banking operations.
• Experience in monitoring adherence to SOPs, policies, regulatory guidelines, and operational controls.
• Experience in identifying process gaps, control weaknesses, and operational risks; recommending corrective and preventive actions.
• Experience in establishing Key Risk Indicators (KRIs) and Key Performance Indicators (KPIs) for operational effectiveness.
• Experience in ensuring closure of quality observations and corrective action plans within agreed timelines.
• Experience in acting as the single point of contact for Internal Audit, Statutory Audit, Concurrent Audit, Process Audits, and Regulatory Inspections.
• Experience in coordinating audit planning, data submissions, walkthroughs, and stakeholder interactions.
• Experience in tracking and ensuring timely closure of audit observations, management comments, and remediation plans.
• Experience in preparing audit readiness assessments and conducting pre-audit reviews.
• Experience in maintaining audit repositories, control documentation, evidence records, and compliance trackers.
• Experience in presenting audit status, risk assessments, and closure updates.
• Experience in driving a culture of proactive compliance and governance within the operations function.
• Experience in managing relationships with partner banks, payment service providers, escrow/account servicing banks, and other financial institutions.
• Experience in coordinating account opening, modifications, banking documentation, and operational arrangements.
• Experience in ensuring smooth execution of banking transactions and issue resolution with partner banks.
• Experience in conducting periodic service reviews with banking partners and monitoring agreed service levels.
• Experience in supporting negotiations regarding operational service delivery, transaction processes, turnaround times, and issue management.
• Experience in driving resolution of escalations with banking partners and ensuring minimal business disruption.
• Experience in evaluating banking partner performance and recommending improvements.
• Experience in identifying operational risks and implementing mitigation strategies.
• Experience in strengthening governance mechanisms through periodic reviews, control testing, and risk assessments.
• Experience in tracking operational incidents, root cause analysis, and preventive actions.
• Experience in supporting Business Continuity Planning (BCP) and operational resilience initiatives.
• Experience in ensuring adherence to enterprise risk management frameworks.
• Experience in preparing and presenting governance dashboards covering quality metrics, audit observations, compliance status, banking partner performance, and risk indicators.
• Experience in providing actionable insights to senior management on process improvement opportunities.
• Experience in collaborating with Business, Finance, Treasury, Risk, Compliance, Technology, and Operations teams.
• Experience in leading governance review meetings and tracking action closures.

Skills

Required

• Quality control frameworks
• Audit management
• Regulatory compliance monitoring
• Operational risk management
• Internal controls
• Banking operations
• SOP adherence
• Key Risk Indicators (KRIs)
• Key Performance Indicators (KPIs)
• Audit coordination
• Stakeholder management
• Banking partner management