Bilingual HR Preboarding Specialist at Avis Budget Group in 4500 S 129th E Ave, Tulsa, 74134

Job description

• Driven to be the Best
• People. Performance. Purpose.
• At Avis Budget Group, we’re driven to be the best vehicle rental company in the world, together. Our 25,000 employees raise the bar every day, bringing different perspectives, taking ownership, and leading with integrity. We’re defining the future of mobility with safe, sustainable solutions that move people, businesses, and communities forward.
• The Bilingual Preboarding Specialist will help create a smooth and welcoming onboarding experience for new hires. As the first point of contact in a new employee’s journey, you’ll serve as a trusted guide—answering questions, helping them access key systems, and ensuring they're set up for success before their first day.
• This role is ideal for someone who enjoys interacting with people, is comfortable using HR systems, and takes pride in delivering high-quality service. You'll work both independently and as part of a collaborative team focused on creating a positive first impression and supporting compliance and HR excellence.

Responsibilities

• Facilitate pre-hire welcome calls with new hires to explain onboarding steps and expectations.
• Process I-9 documentation in Workday, ensuring compliance with all requirements.
• Assist new hires with accessing Workday, Workjam, and UKG, including login support and troubleshooting.
• Review and explain training requirements, including a suggested timeline for completion.
• Respond to new hire inquiries through a case management system, documenting and escalating issues as needed using appropriate processes.
• Research and resolve onboarding-related issues in a timely and professional manner.
• Handle multiple onboarding tasks simultaneously, prioritizing according to urgency.
• Work independently on routine responsibilities while supporting broader HR team goals.
• Actively contribute to improving HR services, processes, and procedures to enhance employee satisfaction and performance.
• Maintain compliance across all assigned HR shared service processes.
• Navigate and utilize HR systems, including the Employee Portal, Self Service tools, Knowledge Base, and Case Management platform.
• Meet service level agreements for task completion and support response times.

Requirements

• Minimum of a high school diploma; additional education is a plus.
• At least 1 year of customer service experience, preferably in an HR or support setting.
• Workday experience is preferred but not required.
• Excellent oral and written communication skills to effectively assist and support new hires.
• Strong problem-solving and customer service skills.
• Exceptional organizational skills for tracking, documenting, and managing multiple cases.
• High attention to detail and commitment to accuracy.
• Ability to work independently while contributing to team success.
• Proficient in Microsoft Office applications (Outlook, Word, Excel, etc.).

Skills

Required

• Strong problem-solving skills
• Strong customer service skills
• Exceptional organizational skills
• High attention to detail
• Ability to work independently

Preferred

• Workday experience

Benefits

• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Accident Insurance, FSA, additional life insurance coverages
• 401(k) Retirement Plan with company matched contributions
• Full training to learn the business and enhance professional skills
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
• Community involvement opportunities