Contact Center Representative at Valley-Wide Health Systems, Inc. in Contact Center - Alamosa, CO 81101

Job description

• Salary Range
• Join Our Team at Valley-Wide Health Systems, Inc.
• We’re looking for a compassionate Call Center Representative to provide excellent customer service while helping patients access the care they need. If you have strong communication skills, the ability to multitask, and a passion for patient-centered service, we’d love to have you on our team!

Responsibilities

• Answer incoming calls promptly and provide professional, empathetic customer service.
• Schedule patient appointments according to protocol.
• Transfer calls to the appropriate departments or individuals as needed.
• Accurately document and relay messages to nurses and providers to ensure proper follow-up.
• Seek additional information from departments to resolve caller inquiries efficiently.
• Identify and respond appropriately to emergency situations, including mental health emergencies.
• Call patients or their representatives when necessary to relay important information.

Requirements

• Education: High school diploma or equivalent required.
• Technical Skills: Basic computer skills and knowledge of medical terminology.
• Strong multitasking abilities.
• Empathy and excellent customer service skills.
• Ability to recognize when additional resources or crisis intervention is needed.

Skills

Required

• Basic computer skills
• Knowledge of medical terminology
• Strong multitasking abilities
• Empathy
• Excellent customer service skills

Benefits

• Free Health Insurance (additional plan options available)
• Employer-paid Air Ambulance Coverage (MASA)
• Employer-paid Basic Life, LTD, STD
• Retirement Match
• Health, Dental, Vision Insurance, HRA, FSA, DCA, Retirement Plan
• Vacation: 10 days accrued per year
• Sick Leave: 12 days accrued per year
• Holidays: 7 days per year + 3 Floating Holidays
• Position Type