Operations Director - Audio Visual, Event Technology at Pinnacle Live in Los Angeles, California

Job description

• The Operations Director is responsible for assisting the Venue Director with the overall management of the venue with an emphasis on team member management and event execution. This includes the timely set up, operation and strike of audio visual related equipment in accordance with Pinnacle Live’s standard operating procedures, equipment maintenance and logistics, and providing the utmost in guest service and client satisfaction.

Responsibilities

• Effectively manages the setup of client events to ensure successful outcomes.
• Ensures all events are set up according to Pinnacle Live’s standards
• Ensures all inventory is in good working order and rentable condition
• Manage the venue’s inventory and location of equipment: ensures inventory is secure from theft and/or damage
• Assist Venue Director in managing budget for increased revenue and controls expenses effectively including subrentals and labor
• Manages accurate and timely billing of events and clients
• Provide appropriate equipment maintenance and coordinator repair of damaged equipment
• Proper utilization of Company computer systems in order to effectively communicate and organize workload
• Assist Director with creating client proposals as directed.
• Assist in training and development of venue team
• Effectively communicate questions and concerns to the Director
• Creates an environment of continual improvement and inspired team member morale.
• Keep up to date on industry trends, tools and innovation; continually work toward improving technical skills.
• Attend hotel function review meetings as required
• Build strong relationships with local vendors
• Delegate tasks effectively
• Develops & appraises team effectively. Takes correction action as necessary on a timely basis and in accordance with Company policy
• Comply with all standard operating procedures
• Perform other duties as assigned.

Requirements

• High School Graduate or equivalent
• Minimum three (3) years’ event technology experience in a hospitality environment
• Minimum three (3) years’ demonstrated managerial experience
• Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners)
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.
• Planning ability; able to plan ahead
• Excellent organizational skills
• Demonstrated personnel management ability
• Strong Inter-personnel skills
• Strong verbal and written communications skills
• Strong customer focus
• Strong attention to detail
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills

Required

• Excellent communication skills
• Planning ability
• Excellent organizational skills
• Strong interpersonal skills
• Strong customer focus
• Strong attention to detail

Benefits

• Performance based incentive plans on top of base salary
• Generous time off with PTO, holidays and sick/personal days
• 401k with a contribution match
• Insurances; health, vision, dental and more