Senior Quality Assurance Engineer – Consumer Hardware at iFIT in Logan, Utah

Job description

• We are currently seeking an ambitious pace-setter to join our team as a Senior Quality Assurance Engineer – Consumer Hardware, onsite in Logan, Utah.
• iFIT is looking for a detail-oriented and driven Customer Quality Engineer to serve as the closed-loop owner between iFIT customers and our supply base. In this role, you will translate field failures, warranty data, and out-of-box experience issues into root cause investigations and corrective actions with suppliers and internal engineering. A great day means a recurring customer complaint gets traced to a true root cause, a supplier CAPA closes effectively, and Cost of Poor Quality trends down on the next report.

Responsibilities

• Improve the customer experience by driving measurable improvement in the Perfect Order Index through targeted quality initiatives and cross-functional collaboration.
• Sustain earnings by achieving Cost of Poor Quality warranty targets through proactive quality management and supplier accountability.
• Champion AI adoption by implementing at least one AI initiative focused on replacing repetitive or highly manual quality tasks to improve team efficiency and employee experience.
• Increase profitability by reducing Cost of Poor Quality through QPA investigations and continuous quality improvement activities.
• Drive reduction of Cost of Poor Quality (COPQ) by analyzing customer complaints, warranty data, and out-of-box experience trends, then leading corrective actions back through engineering and suppliers.
• Facilitate Root Cause Analysis using 8D, 5-Why, and FMEA methodologies on supplier and product quality issues, owning each case to verified, effective closure.
• Operationalize QMS policies, procedures, and work instructions on the production floor, and support audits, customer visits, and factory acceptance tests.
• Partner with Design and Manufacturing Engineering to define process parameters and validate supplier process capability against product requirements.
• Prepare quality performance reports and recurring training for the Quality team, and communicate with foreign vendors after hours as needed.

Requirements

• Bachelor's degree, preferably in Engineering, from an accredited university or college.
• Available to work a minimum of 3 days in-office in Logan, Utah.
• Minimum 3 years of experience in Quality, Manufacturing, Operations, or Materials.
• Demonstrated understanding of corrective, containment, and preventive action processes.
• Proven root cause analysis skills with cross-functional facilitation ability.
• Strong written and verbal English communication skills.
• Ability to read schematics and mechanical drawings and comfortable using measurement tools such as calipers, multimeters, scales, and hardness testers.
• Authorized to work in the United States without sponsorship.
• Experience in consumer products, fitness equipment, connected hardware, or durable goods.
• Working knowledge of SolidWorks; 3Dconnexion SpacePilot experience a plus.
• Hands-on experience with SPC, DFMEA/PFMEA, Weibull Analysis, Fault Tree Analysis, and Six Sigma methodology.
• ASQ Certified Quality Engineer (CQE) or Six Sigma Green/Black Belt certification.
• Experience working with overseas contract manufacturers in China, Taiwan, or Vietnam.
• Familiarity with ISO 9001 QMS rollouts and audit support.
• Comfortable in a fast-paced environment with strong critical thinking skills and the ability to inspire the same in others.

Skills

Required

• Root cause analysis
• Cross-functional facilitation

Preferred

• SolidWorks
• 3Dconnexion SpacePilot
• SPC
• DFMEA/PFMEA
• Weibull Analysis
• Fault Tree Analysis
• Six Sigma methodology
• ASQ CQE certification

Benefits

• $75,000 - $85,000 USD