Medical Phone Scheduler at ENT & Allergy Associates of Florida in Tampa, FL, USA

Job description

• Florida ENT and Allery, a division of ENT and Allergy Associates of Florida is currently seeking a Medical Phone Scheduler for a full-time position at our Sabal Park office. Our practice provides comprehensive general and subspecialty ENT medical and surgical care within the convenience of one medical group. Patient care is our top concern, and because we can provide both diagnosis and rehabilitative services, our patients know they can depend on our team for all their needs.

Responsibilities

• Functions include providing knock your socks off customer service with every patient, answering a high volume of incoming phone calls, scheduling, appointments, confirmation, working with insurance companies.

Requirements

• Minimum one year previous call center service experience
• Strong customer service and interpersonal skills.
• Strong written and verbal communication skills with a clear speaking voice.
• Ability to prioritize and handle high call volume of patients
• The ability to work in a team environment.
• Strong computer literacy is a MUST
• Working knowledge of medical terminology is a plus
• Bi-lingual is a plus.

Skills

Required

• Strong computer literacy is a MUST

Preferred

• Working knowledge of medical terminology
• Bi-lingual

Benefits

• Medical, Dental and Vision: Effective 1st of the month after 60 days of employment.
• Company paid STD, LTD, Life: Effective 1st of the month after 1 year of full-time employment.
• 401(K): Effective 1st of the month after 1 year of employment.
• 6 Paid Holidays: Effective immediately.
• PTO: Time earned per pay period