Medical Assistant Team Leader at Community Medical Centers in CMC Channel - Stockton, CA 95202; CMC Residency Clinic - Stockton, CA 95202

Job description

• Salary Range
• $28.00 - $29.00 Hourly
• Position Type
• Full Time
• The Medical Assistant Team Lead provides on-the-floor leadership to the clinic’s Medical Assistants, offering real-time guidance, support, and coaching in medical assisting operations. The role is divided approximately into 50% direct patient care and 50% lead responsibilities, including scheduling, inventory oversight, training, and competency development. This is primarily a floor-based position, working side-by-side with MAs and providers to manage patient flow, reinforce skills, provide coverage, and ensure safe, efficient, and high-quality patient care. The position reports to the Back Office/Operations Supervisor or Center Manager.

Responsibilities

• Promote the mission, vision, and values of the organization.
• Lead the MA team with real-time, floor-based support, encouragement, and coaching.
• Create and maintain MA schedules, ensure timesheets are accurate, and coordinate daily assignments while upholding CMC’s Standardized Best Practices.
• Support Center Manager in overseeing assignments and rotations for MAs, ensuring fair distribution of floor and in-basket duties.
• Implement, monitor, and assure adherence to CMC standardized best practices and quality measures.
• Ensure all quality control requirements are completed (room stocking, fridge/freezer temps, crash carts, sterilization logs, vaccine monitoring).
• Oversee supply readiness and collaborate with Supervisor for timely ordering of supplies and medications.
• Keep clinics ready for patients by ensuring exam rooms are well-stocked and equipped.
• Assist in maintaining efficient patient flow across providers; proactively redistribute MA support to prevent bottlenecks.
• Perform all MA duties as needed (rooming, vitals, injections, vaccines, procedures) – approximately 50% of the role.
• Remain knowledgeable in all MA duties and be able to step in for coverage as needed.
• Provide ongoing training, onboarding, and skills refreshers for MAs, ensuring clinical competencies remain current and aligned with CMC standards.
• Function as part of a team in the provision of patient care and completion of daily activities.
• Assist providers and licensed staff in patient care, including triage support and patient phone calls.
• Provide oversight for patient education, infection control, and safety standards.
• Participate actively in staff huddles and meetings, contributing to a collaborative team environment.
• Monitor medical equipment, restock areas, check expiration dates, and escalate maintenance needs.
• Support referrals and follow-up coordination as delegated, ensuring MAs know workflows.
• Accurately complete reports for reportable diseases and other required submissions.
• Provide input on MA skills and competencies; support performance evaluations by sharing constructive feedback with the Center Manager.
• Participate in performance review processes, offering insight and encouragement alongside the Center Manager.
• Model professionalism, teamwork, integrity, and CMC values at all times.
• Take responsibility for achieving results and inspire others to do their best work.
• Commit to personal growth while helping teammates expand their knowledge and skills.
• Rotate between floor coverage and inbox support as needed, ensuring both MAs per provider rotate roles to maintain skills and prevent burnout.
• Travel between sites within CMC’s service area and provide coverage as needed to support clinic operations.
• Create meaningful patient connections, delivering a caring, positive experience while motivating your team to do the same.
• Perform other duties as assigned, with a spirit of teamwork and flexibility.

Requirements

• Two (2) years of direct experience in a healthcare setting in a medical back-office or clinical capacity, specifically as a Medical Assistant.
• Knowledge and proficiency with Electronic Medical Records (Epic preferred).
• Completion of an accredited Certified Medical Assistant program (LVN or RN training may substitute).
• High school diploma or equivalent.
• Current Basic Life Support (BLS) certification, or ability to obtain prior to hire.
• Valid California Driver’s License, proof of automobile insurance, and reliable personal transportation.
• Completion of CMC’s Leadership Training within 180 days of hire.
• Ability to communicate effectively in English, both verbally and in writing.
• Demonstrated active listening skills, empathy, and responsiveness to patient and team needs.
• Greeting others with warmth and professionalism.
• Using respectful tone, positive body language, and appropriate eye contact.
• Commitment to providing excellent customer service in alignment with CMC’s Mission, Principles, and Values.
• Ability and willingness to travel between CMC sites as required.
• Knowledge of medical practices, procedures, and patient care
• Proficient in exam, diagnostic, and treatment room protocols
• Skilled in using medical equipment and instruments safely
• Knowledge of safety hazards and preventive measures
• Ability to assist with treatments and administer medications
• Proficient in Vaccine for Children (VFC) program and injections
• Accurate in maintaining records and test results
• Skilled in quality assurance and compliance standards
• Ability to build effective relationships with patients and staff
• Committed to maintaining quality control standards
• Calm and effective in emergency situations
• Flexible in applying guidelines and procedures
• Clear and compassionate communication skills

Skills

Required

• Medical Assistant
• Basic Life Support (BLS) certification
• Valid California Driver’s License
• Automobile insurance
• Reliable personal transportation
• Active listening
• Empathy
• Responsiveness
• Customer service
• Travel between CMC sites

Benefits

• Competitive Pay
• Medical, Dental, & Vision benefits options for full-time employees
• Flexible spending account for medical expenses
• Dependent care
• Employee assistance program
• Life Insurance
• Pet Insurance
• Short Term/Long Term Disability Insurances
• 403(b) retirement saving plan with company match
• 10 paid sick days/12 Holidays/Vacations days vary on position
• In Shape Discounted Gym Membership
• Excellent growth and advancement opportunities
• Collaborative and diverse environment