Marketing Players Club Representative at Port Madison Enterprises in Suquamish, WA 98392

Job description

• Responsible for growing the active Club Clearwater membership by building player loyalty through recruitment and retention techniques. Marketing techniques include direct mail, telemarketing with a goal of attracting new guests and reactivating inactive players. The Ambassador will participate in parties, promotions and special events while acting as a liaison between guests and the Marketing Department.

Responsibilities

• Provides personalized services to guests, focusing on players with an assigned tier as well as generating new business and bringing back inactive guests.
• Introduces guests to Club Clearwater Hosts/Hostesses and Executive Host and tracks play
• Secures updated and missing information for the player database
• Communicates with guests following visits by card, letter and telephone call while answering questions regarding the tiered program and explains benefits associated with each level
• Constantly circulates amongst the guests and makes appropriate introductions
• Evaluates player accounts and issues comps based on recorded play, earned number of points and comps available in player accounts
• Familiar with all current and upcoming casino activities including special events, promotions, entertainment
• Makes regular announcements over the casino-wide announcement system for jackpots, promotional drawings and other announcements, as necessary
• Assists with guest opportunities and help to resolve situations in an effort to smooth operations and provide Clearly Superior Customer Service
• Assists in planning, implementing and analyzing player events
• Makes dinner reservations for players as requested
• Works closely with the promotions specialist to create promotions based on constant guest feedback
• Monitors player redemption data and performs regular audits
• Attends all Club Clearwater department meetings to ensure the smooth dissemination of information relative to VIP events and promotions
• Assists and coordinates with the Club in order to provide Clearly Superior Customer Service to all premium players
• Works with gaming departments to promote events which will increase revenue
• Adheres to all Marketing policies and procedures
• Complies with all casino gaming IC’s, Gaming Ordinance and other proprietary information
• Other duties as assigned

Requirements

• Must be able to provide excellent customer service to guests and employees with proven public relations, conflict resolution skills.
• Excellent oral and written communication skills
• Ability to make clear and concise public announcements using a microphone in an effort to create an atmosphere of excitement and entertainment
• Presents a professional image and exercises excellent public speaking skills
• Must possess competency in use of Microsoft Office applications with knowledge of database usage
• Accurate and timely handling of assigned tasks and multiple activities
• Must possess ability to promote “Clearly Superior” work ethics by example
• Strong problem solving skills
• Encourages team members to share information, ideas and resolve guest conflicts quickly and professionally
• Working knowledge of MS Office
• Ability to follow directions
• Ability to problem-solve, handle stressful situations and make good decisions
• Ability to function in a team-orientated environment and work independently
• High School diploma or GED required. Some college coursework preferred. Previous gaming experience and/or combination of customer service and hospitality experience preferred.

Skills

Required

• Excellent customer service
• Public relations
• Conflict resolution
• Excellent oral and written communication
• Public speaking
• Microsoft Office applications
• Database usage
• Problem solving
• Team-oriented
• Ability to follow directions
• Ability to handle stressful situations

Preferred

• Previous gaming experience