Patient Account Advocate- Call Center at Nevada Regional Medical Center in Nevada, Missouri

Job description

• Title: Patient Account Advocate- Call Center
• Location: Nevada, Missouri
• Department: Patient Financial Services
• Status: Full Time
• Shift: Days

Responsibilities

• 1.Prepare and submit itemized statements to various requesters either electronically or by paper.
• 2.Handles patient inquires and answers questions from patients.
• 3.Identifies and resolves patient billing problems.
• 4. Take payments by phone, follow-up on missed payments and resolve financial discrepancies.
• 5. Work with billing to resolve accounts.
• 6.Identifies and initiates refunds to patients.
• 7.Calls and speaks to patients with review findings of their queries.
• 8.Balance patient accounts.
• 9.Maintain patient confidentiality.
• 10.Other duties as assigned.
• The above statements are intended to describe the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Requirements

• 1.Ability to communicate clearly and effectively with all levels
• 2.Ability to work well with coworkers.
• 3.Ability to perform simple mathematical equations.
• 4.Ability to prioritize and complete multiple tasks simultaneously.
• 5.Effective oral and written communication skills.
• 1.High school graduate or equivalent.
• 1.2+ years of experience
• 2.Previous experience in customer service
• 3.Knowledge of medical terminology and familiarity with medical diagnostic procedures

Skills

Required

• Ability to work well with coworkers

Preferred

• 2+ years of experience
• Previous experience in customer service