Customer Service Specialist I at Bennett Family of Companies in 1001 Industrial Parkway McDonough - McDonough, GA 30253
- Company: Bennett Family of Companies
- Location: 1001 Industrial Parkway McDonough - McDonough, GA 30253
- Posted: Sep 23, 2026
- Type: Full Time
Overview
Position Type Full Time Job Shift Day Education Level High School Travel Percentage None Category Customer Service Direct communication (voice/electronic) with customer(s) to assist with service/pricing requests; transport regulatory compliance (size and weight factors) questions; transport equipmen…
Job description
- Position Type
- Full Time
- Job Shift
- Day
- Education Level
- High School
- Travel Percentage
- None
- Category
- Customer Service
- Direct communication (voice/electronic) with customer(s) to assist with service/pricing requests; transport regulatory compliance (size and weight factors) questions; transport equipment selection; shipment tracking/tracing; and customer specific special service requirements.
- Provided prompt, reliable, accurate and user friendly service response to customer requests. Insure that all communication is handled in a highly professional manner and have a complete understanding of the customers expectations.
- Ensure the accurate pricing of all "rate quotes" (contract, tariff and spot market) is accurate and consistent with established company policy and that applicable accessory charges including current applicable fuel surcharge have been correctly applied.
- Ensure the complete execution of customer requests are achieved by monitoring the transaction thru completion notifying manager immediately of any non compliance.
Responsibilities
- Direct communication (voice/electronic) with customer(s) to assist with service/pricing requests; transport regulatory compliance (size and weight factors) questions; transport equipment selection; shipment tracking/tracing; and customer specific special service requirements.
- Provided prompt, reliable, accurate and user friendly service response to customer requests. Insure that all communication is handled in a highly professional manner and have a complete understanding of the customers expectations.
- Ensure the accurate pricing of all "rate quotes" (contract, tariff and spot market) is accurate and consistent with established company policy and that applicable accessory charges including current applicable fuel surcharge have been correctly applied.
- Ensure the complete execution of customer requests are achieved by monitoring the transaction thru completion notifying manager immediately of any non compliance.
Requirements
- Excellent time management, organizational and multi-tasking skills
- Previous customer service experience
- Transportation experience is a plus
- Strong computer, typing and 10-key skills
- Proficient with Microsoft Office Suite (Excel, Word, and Outlook)
- Excellent written and verbal communication skills
- Ability to work independently and/or in a team environment
Skills
Required
- Previous customer service experience
Preferred
- Transportation experience is a plus