Medical Office Assistant Neurology at Integrated Medical Services (IMS) in Phoenix, AZ

Job description

• Headquartered in Phoenix, IMS Care Center is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.
• IMS is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Medical Office Assistant in our Neurology department. The Medical Office Assistant is responsible for answering a high volume of incoming calls and the scheduling and confirming of appointments. This position may also be responsible for logging new patient’s incoming referrals, and assisting the front office with work related to the support needs of the medical practice.
• **This position requires travel to Prescott & Payson with the provider on Tuesdays**
• Joining IMS is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. Our hope is that each day you’ll uncover a new reason to love what you do. If this sounds like the workplace for you, apply now!
• You can look forward to a generous compensation package including medical, dental, vision, short-term and long-term disability, life insurance, paid time off and a very lucrative 401K plan.
• *IMS is a tobacco-free work environment

Responsibilities

• Responsible for answering patient telephone calls and directing them to the appropriate person
• Responsible for the scheduling and re-scheduling of patient appointments
• Ensure all pertinent information from the patient is registered
• Send a letter to the patient and referring provider when unable to contact patient
• May verify eligibility for all appointments
• May sort referrals accordingly to each referral coordinator
• May coordinate with MA to ensure they have received records
• Verify and update patient demographics
• Perform other duties as assigned

Requirements

• Must have one of the following: Certified Nursing Assistant (CNA) Certification, Registered Medical Assistant, Emergency Room or Emergency Medical Technician certification, or minimum of 2-5 years of medical assisting experience
• Strong oral communication skills.
• Demonstrated ability to interact effectively with peers and physicians
• Computer kills
• Able to work in a fast-paced environment
• Excellent customer service skills
• Ability to multi-task
• Keeps a professional manner when answering the phone at all times
• Maintains customer confidence and protects operations by keeping information confidential
• Contributes to team effort by accomplishing related results as needed
• The ability to work in a constant state of alertness
• Medical experience and EHR knowledge preferred
• Behaviors
• Team Player: Works well as a member of a group
• Loyal: Shows firm and constant support to a cause
• Leader: Inspires teammates to follow them
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Required
• Travel to Payson and Prescott with the provider on Tuesdays
• Must have one of the following: Certified Nursing Assistant (CNA) Certification, Registered Medical Assistant, Emergency Room or Emergency Medical Technician certification, or minimum of 2-5 years of medical assisting experience
• Experience with office medical procedures and treatments and knowledge of insurance, managed care operations, EMR and scheduling software
• Front Office experience in a clinical setting preferred
• Medical experience and EHR knowledge preferred
• EMR (Athena) experience
• Good computer skills and being familiar with Microsoft (Word and Excel)
• Experience with office medical procedures and treatments and knowledge of insurance, managed care operations, EMR and scheduling software
• Front Office experience in a clinical setting preferred

Skills

Required

• Strong oral communication skills
• Computer kills
• Able to work in a fast-paced environment
• Excellent customer service skills
• Ability to multi-task

Preferred

• Medical experience and EHR knowledge
• EMR (Athena) experience

Benefits

• Medical, Dental, and Vision benefits
• 401k match available
• Paid Time Off