Receptionist (Spa and Fitness) at Associated Asset Management (AAM) in Sun City West, AZ

Job description

• Corte Bella Country Club is seeking a personable, and motivated team member to join our Spa & Fitness team. This customer-facing role is perfect for someone who enjoys creating a welcoming experience and connecting with residents and guests. You’ll be responsible for greeting residents and guests, answering calls, scheduling appointments, assisting with spa and fitness services and products, and supporting daily check-in and front desk operations. Located within a premier guard-gated active adult community of 1,650 homes, Corte Bella offers an exceptional setting featuring a resort-style pool, fitness center, social hall, day spa, restaurant, and an 18-hole championship golf course winding throughout the community.
• If you’re friendly, organized, and service-focused, we’d love to meet you!

Responsibilities

• Monitor activities in exercise equipment areas, aerobic room, aquatic areas, locker rooms, and spa and reporting any safety and facility concerns to Management.
• Advise residents and their guests of facility policies and procedures.
• Perform minor custodial duties to include wiping down machines, picking up discarded items, etc.
• Perform facility opening and closing procedures and identify changes to implement.
• Maintain the organization and cleanliness of the Health/Wellness areas.
• Validate resident/guest participation and issue fitness equipment upon request.
• Respond to emergency situations per First Aid/CPR training and/or facility procedures as necessary.
• Accurately book, change and cancel spa appointments.
• Ensure that the check-in, check-out and payment process is handled in accordance with company.
• policy
• Handle guests’ questions and concerns promptly, professionally and courteously.
• Maintain a positive attitude and contribute toward a quality work environment.
• Performs other related duties as directed.

Requirements

• Advanced customer service and communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
• Ability to elicit information from callers and visitors in a professional and efficient manner.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to interact and work positively and effectively with staff and homeowners at all levels.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.
• Must have enthusiasm and possess excellent customer service skills.
• Enjoy working with people and possess a friendly and outgoing personality.
• Education
• Required
• High School or better.
• Experience
• Required
• Experience in a customer service role providing support to customers in person and over the phone. Willing to obtain First Aid/CPR certification (the certification class will be provided on the job). Excellent phone etiquette with the ability to elicit pertinent information from callers in an efficient manner and route appropriately.
• Experience in the fitness industry providing customer service in person and over the phone within a gym environment.

Skills

Required

• Friendly and outgoing personality
• Enthusiasm
• Customer service orientation
• Organized
• Service-focused
• Positive attitude