General Manager of Operations -LifeSpan Companion Care at CarDon & Associates in Indianapolis, IN

Job description

• We're dedicated to supporting your goals--both personally and professionally. If you're looking to elevate your career, we provide real opportunities to step into leadership roles and make a meaningful impact. With over 20 locations across Indiana, CarDon is seeking an Executive Director who is passionate about providing exceptional care and eager to grow with us.
• Act as liaison between the Owners/Officers, the staff and the community. Responsible for the daily operations and quality of personal care provided to Agency clients. Maintain a leadership role for the planning and achievement of objectives that are consistent with the company, business and financial goals.

Responsibilities

• Manage day-to-day operations of the Agency.
• May designate employees in writing to act on behalf of or perform any or all responsibilities of the manager.
• Develop company and organizational goals.
• Conduct client satisfaction reviews in accordance with the client satisfaction review policy.
• Remain informed and educated about personal service agency regulations and standards as well as management issues.
• Promote interdepartmental cooperation and communication, which may result in mediation of faculty/staff disputes.
• Develop employee excellence through recruitment, retention, competency training, motivation and reward.
• Establish performance goals with supervisors and evaluate their performance.
• Participate in strategic, short-range, and long-range planning for educational, client care, research, revenue, and public relations programs.
• Manage, control, coordinate, and supervise the fiscal activities of the agency, including funding development, budget negotiations, generation of patient care revenue, and contract preparation, negotiation, and approval.
• Coordinates special department activities, including conferences, workshops, and other functions.
• Monitor the record system and statistical reporting system for proper documentation, planning and evaluation.
• Develop policies focused on client care in collaboration with the staff and the owners/officers.
• Oversee care delivery to ensure that clients' needs are met.
• Monitor and take reasonable steps to ensure: Client rights are exercised, Compliance with applicable Federal, State and Local laws, Compliance with established policies and procedures, and Compliance with the client's service plan.
• Ensure that the numbers and qualifications of personnel available to provide and supervise services are sufficient to implement the service plan.
• Assure accuracy of public information material and activities.
• Implement performance improvement priorities.

Requirements

• At least two years of management, supervisory, or administrative experience within the past 5 years.
• Excellent oral and written communication and presentation skills.
• Professional demeanor and appearance.
• Proficient skills to promote excellent client relations and customer skills.
• People management skills and the ability to network and manage a team.
• Excellent organizational and time management skills.

Skills

Required

• Professional demeanor and appearance

Benefits

• Your professional development is a priority at CarDon. We're committed to promoting from within and supporting your advancement every step of the way. With tuition assistance and access to CarDon University, you'll have hundreds of educational videos and opportunities to build new skills. Interested in leadership? Our Leadership Acceleration Path (LeAP) is designed for associates ready to invest in their development and take the next step in their careers.
• Enjoy weekly pay (or daily, if you prefer), paid time off, and a comprehensive benefits package--including pet insurance for your furry family members and much more.