Business Operations & Communications Analyst at Labcorp in Burlington NC

Job description

• Labcorp is seeking a Business Operations & Communications Analyst to join our team!
• Schedule: Monday - Friday 8am - 530pm Eastern Standard Time
• Location: 531 S Spring Street Burlington North Caroliana 27215
• The Business Operations Analyst serves as a central coordinating resource for the CCC leadership team, helping bring structure, consistency, and visibility to key initiatives, communications, and organizational priorities across a 900-person organization.

Responsibilities

• Organizational Operations & Leadership Support
• Maintain departmental roadmaps, priority trackers, milestones, and planning documents.
• Support leadership planning processes, operational reviews, and governance activities.
• Coordinate recurring leadership meetings, create agendas, document decisions, and track follow-up actions.
• Provide operational support to the Vice President and leadership team.
• Quickly learn, adopt, and effectively utilize new software platforms, business applications, and technology tools to support operational efficiency, organizational initiatives, and evolving business needs.
• Schedule, organize, and facilitate meetings with leaders, stakeholders, vendors, and support teams; develop agendas, document outcomes, and ensure follow-up actions are tracked to completion.
• Coordinate and engage internal support services and cross-functional partners (e.g., IT/ Technology, HR, Training, Process Excellence, and PMO resources) as needed to successfully execute projects, resolve issues, and deliver departmental objectives.
• Knowledge Management & Documentation
• Maintain and organize SharePoint sites, SOP libraries, and knowledge repositories.
• Ensure operational documentation remains current and accessible.
• Establish processes for document governance, version control, and information management.
• Support creation of organizational playbooks and reference materials.
• Stakeholder Engagement & Communication
• Develop leadership communications, presentations, updates, and organizational announcements.
• Support communication strategies related to organizational initiatives and change efforts.
• Prepare presentation-ready materials for leadership reviews and stakeholder meetings.
• Project Coordination & Change Support
• Support planning, coordination, and tracking of departmental initiatives and strategic projects.
• Maintain project documentation, timelines, status updates, and stakeholder communications.
• Assist with change management, readiness, and stakeholder engagement activities.

Requirements

• Bachelor's degree
• 2 years or more years of experience in business analysis, operations analysis, customer experience, quality, or contact center operations.
• Experience supporting senior leaders or large operational organizations.
• Experience with project management, governance, or change management.

Skills

Required

• Business analysis
• Operations analysis
• Customer experience
• Quality
• Contact center operations

Preferred

• Project management
• Governance
• Change management

Benefits

• Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.
• If you are looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
• All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.