Phoenix, AZ - IT - AZDES - DTS - Technical Support - Service Desk Analyst at Abacus Service Corporation in Phoenix, AZ
- Company: Abacus Service Corporation
- Location: Phoenix, AZ
- Posted: Sep 23, 2026
- Type: Contract
- Experience: 2+ years
- Visa sponsorship available
Overview
Join Our Team as a Service Desk Analyst in Vibrant Phoenix, AZ Are you an experienced and motivated individual ready to advance your IT career? Join our dynamic team as a Service Desk Analyst in the bustling city of Phoenix, AZ. Experience the perfect blend of professional growth and vibrant city li…
Job description
- Join Our Team as a Service Desk Analyst in Vibrant Phoenix, AZ
- Are you an experienced and motivated individual ready to advance your IT career? Join our dynamic team as a Service Desk Analyst in the bustling city of Phoenix, AZ. Experience the perfect blend of professional growth and vibrant city life.
Responsibilities
- As a Service Desk Analyst, you will provide essential level-one support, responding to incoming calls, self-service ticket submissions, and other requests for support. Your role will involve troubleshooting issues related to clients, workstations, peripherals, printers, telephone services, cellular services, Active Directory, Google accounts, VPN accounts, and standard agency desktop applications. Initially, training will be conducted onsite for the first two weeks, followed by remote work.
- Deliver prompt hardware, software, voice, and network help desk support to all agency personnel.
- Troubleshoot customer issues using available tools and resources.
- Act as the primary contact for assigned tickets until resolution.
- Escalate and route incidents and requests that cannot be resolved.
- Create and manage incident and request tickets with accurate details.
- Participate in projects to enhance customer service and productivity.
- Create, update, and review knowledge base articles.
- Identify trends in reported issues and maintain the knowledge base.
Requirements
- 2 years' experience providing technical support in a call center environment.
- 2 years' experience providing hands-on desktop support.
- Knowledge of Windows Operating Systems, ServiceNow, Microsoft Office Products, and Google Workspace.
- Advanced technical training (A+, Microsoft, Google, Hardware, Software, customer service) preferred.
- Experience with Active Directory, remote virtual desktop, and Google Workspace.
Skills
Required
- Knowledge of Windows Operating Systems
- ServiceNow
- Microsoft Office Products
- Google Workspace
Preferred
- Experience with Active Directory
- Experience with remote virtual desktop
- Experience with Google Workspace