Customer Service Representative at talmoassociates in Minden, NV

Job description

• We are hiring an experienced and dependable Customer Service Representative to join a fast-paced manufacturing company.
• In this role, you will be one of the company’s primary customer contacts. The individual will be responsible for customer orders, answering questions, pricing, account setup, order changes/ status, customer follow-up, invoicing and credits, ERP data entry, following each request through to completion, and assisting with internal department needs
• You will also work closely with Materials, Technical Support, Inventory Control, Shipping, Production, and other departments to ensure customers receive accurate information and timely service.
• The ideal candidate is organized, customer-focused, comfortable upselling products, and able to solve problems independently. We are moving quickly and encourage qualified candidates to apply today.

Responsibilities

• Customer Service and Sales
• Respond to customer questions by phone and email.
• Provide information about products, pricing, accounts, and order status.
• Build strong customer relationships through prompt and professional service.
• Understand customer needs and recommend appropriate products or solutions.
• Identify opportunities to upsell additional products that provide value.
• Follow up on open questions, orders, and unresolved issues.
• Escalate complex concerns to the Customer Service Manager or appropriate department.
• Order Processing and Scheduling
• Receive and process orders by phone, email, online portal, mail, and fax.
• Accurately enter, schedule, and release orders using the company’s ERP system.
• Notify Production and Materials of large or forecasted orders.
• Inform customers promptly of changes to pricing, quantities, or shipping dates.
• Help prepare scheduled orders for the Shipping department.
• Track each request through completion.
• Accounts and Billing
• Set up new customer accounts and verify credit references.
• Keep customers informed about their account status.
• Complete invoicing, credits, adjustments, and rebilling.
• Process return authorizations and maintain the daily Receiving Log.
• Complete month-end reports and assignments accurately and on time.
• Department and Office Support
• Coordinate with internal departments to obtain information and resolve customer needs.
• Support the customer service team to prevent order or response delays.
• Provide backup coverage for the switchboard and front desk.
• Answer and route calls, greet visitors, and complete general administrative duties.
• Assist with special projects and other assigned responsibilities.

Requirements

• At least two years of recent customer service within an office environment.
• Previous upselling or suggestive-selling experience.
• Confidence recommending products based on customer needs.
• Strong professional English communication skills, both verbal and written.
• Experience accurately entering information into an ERP or similar system.
• Previous work experience using Microsoft Excel, including creating spreadsheets and using formulas.
• Comfortable operating multi-line phone systems and standard office equipment.
• Willing and able to learn about hydraulic valves, related parts, and company procedures. Product training will be provided.
• Dependable, self-motivated, and highly organized.
• Friendly, patient, and customer-focused.
• Accurate and attentive to detail.
• Comfortable managing several priorities at once.
• Able to work with urgency and follow through without repeated reminders.
• Confident solving problems and making sound decisions.
• Flexible, team-oriented, and supportive of coworkers.

Skills

Required

• Customer service
• Upselling or suggestive-selling
• ERP system data entry
• Multi-line phone systems
• Standard office equipment
• Problem-solving
• Organization
• Attention to detail
• Time management
• Teamwork

Benefits

• PTO & Benefits: Eligible after 90 days
• Paid Holidays: Six paid holidays