MEDICAL LAB TECHNICIAN at Anchorage Neighborhood Health Center, Inc. in ANCHORAGE, AK 99503

Job description

• Under direct supervision performs laboratory work in the areas of phlebotomy, hematology, chemistry, urinalysis, and immunology.

Responsibilities

• Phlebotomy: Competent venipuncture procedures including patient preparation, specimen collection, and processing procedures.
• Laboratory Analysis: Accurate specimen testing, evaluation of results, documentation of results, quality assurance measures and management of critical values.
• Instrument Maintenance: Performs and documents quality control, preventive maintenance, troubleshooting problems as necessary.
• Record Maintenance: Reception of a patient or specimen prompts test requisition, processing, billing, quality assurance, testing, reporting, and documentation of problem solving with corrective action. All documentation should be neat, printed, and legible or in electronic format.
• Billing: Reception of a patient or specimen prompts accurate billing procedures to include correctly identifying test and patient diagnosis and understanding the various types of payor sources and how to correctly process charges.
• Computer/Phones/FAX/Copier/Printer: Able to access patient information; use phones, intercom, transfer, hold; fax and copier/printer competency to include long distance faxing, paper and cartridge refill, paper alignment.
• Supply Inventory – Identifies supplies in short supply before supplies run out and orders supplies as necessary using recommended ordering procedures. Dates and labels supplies as they are received. Ensures expired supplies are disposed of and not used after expiration date.
• Information Technology – technician competently uses the patient electronic record, lab information system, Google, and other computer technologies for daily tasks.
• Ensures lab and phlebotomy areas are free of clutter and sanitized daily.
• Assist Patient Services Representative in greeting and processing patients when the PSR is on leave or break.

Requirements

• ANHC’s Mission, Vision and Values: Actively supports ANHC’s mission, vision and values. Includes using individual skills to add value to the mission: To be a trusted partner in every person’s wellness by providing integrated, compassionate, and high-quality health care, regardless of ability to pay; and vision: Accessible care for a healthy Anchorage. Aligns actions around organizational values of RESPECT, COMPASSION, PERSONAL INTEGRITY, EXCELLENCE and COLLABORATIVE SPIRIT and gives priority to organizational mission, vision and values when making decisions.
• Accountability: Takes ownership for delivering on commitments; owns mistakes and uses them as opportunities for learning and development; openly discusses his/her actions and their consequences both good and bad; has an ability to identify strengths and developmental opportunities and leverages insight to make adjustments to improve their effectiveness; courage to have difficult conversations.
• Adapting to Change: Accepts and adapts to change in a professionally appropriate and thoughtful manner. Is willing to offer a different perspective or approach and yet knows when and how to stand down graciously and accept a well-thought-out decision. Embraces change.
• Confidentiality: Maintains the highest level of confidentiality regarding ANHC records and information relating to ANHC, its customers and employees. Appropriately uses internal confidential information for business purposes only. Responsible for knowledge and compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
• Communicating Effectively: Shares information. Listens and involves others. Clearly conveys ideas in a manner that engages others and helps them understand and retain the message.
• Decision Making/Judgment: Approaches problems and decisions methodically and objectively; involves others as needed; uses sound judgment in making decisions and understanding the impact to themselves, customers, their team, and the organization; conducts the appropriate analysis to identify the symptoms and root cause of issues; makes timely decisions.
• Delivering High Quality Work: Makes sure responsibilities central to the role meet all requirements and expectations. Finishes tasks promptly and critically reviews work to ensure quality and accuracy. Considers impact of work to others and takes steps to mitigate. Seeks additional work after finishing tasks.
• Demonstrating Initiative: Takes action on his/her own without being prompted; handles problems independently; able to resolve issues without relying on extensive help from others; does more than is expected or asked.
• Results Orientation: Is focused on outcomes and accomplishments; follows through on commitments; can be counted upon to successfully execute on goals; motivated by achievement and a need for closure; has an attention to detail and is both efficient and effective in achieving a high level of measurable outcomes; persists in achieving goals despite obstacles.
• Service Excellence: Has a desire to consistently provide a genuinely exceptional experience to every person, every time. Provides timely and professional service to both internal and external customers; is responsive to customer needs and requests; is always courteous to the customer and considers the needs of the customer when making decisions.
• Teamwork: Meets all team deadlines and responsibilities, listens to others and values opinions, helps team and leader to meet goals, welcomes newcomers and promotes a team atmosphere.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Work Experience: Documentation of in-house training is required before employees are permitted to perform laboratory procedures without direct supervision.
• Education, Certification and Licensure: High school graduate or equivalent, preferred. Advanced training certificate from an accredited school in clinical laboratory practice, (medical laboratory technology), preferred.
• Additional Skills & Knowledge: Bilingual preferred.

Skills

Required

• Phlebotomy
• Laboratory analysis
• Instrument maintenance
• Record maintenance
• Billing
• Computer proficiency
• Phone, fax, copier, printer usage
• Supply inventory management
• Information technology
• Confidentiality and HIPAA compliance
• Communication
• Decision making

Preferred

• Bilingual