Office Technology Product Owner at WPP in London, United Kingdom

Job description

• WPP Enterprise Technology provides Technology services for WPP, the world’s largest communications services group. As a creative transformation company, WPP is helping its clients transform the future through extraordinary work. WPP ET is an integral part of that journey, and we are proud to provide technology for some of the world’s most creative brands.
• Own WPP’s office-technology product set (meeting rooms, room booking, print, signage and building-access technology), retaining WPP control of standards and roadmap while Kyndryl delivers operations.

Responsibilities

• Own the roadmap, standards and backlog for meeting rooms, room booking, print and signage.
• Drive a consistent, reliable and modern in-office technology experience.
• Govern Kyndryl and AV/vendor operations and approve change.
• Manage hardware standards, lifecycle and refresh.
• Partner with facilities and agencies on room and workplace technology.
• Prioritise demand and continuous improvement.
• Define the service outcomes, standards and SLAs that Kyndryl and other partners deliver against.
• Govern Kyndryl performance, manage demand and escalations, and retain WPP accountability for the service.
• Own the service roadmap and approve partner-delivered change before it reaches production.

Requirements

• Product / service ownership for meeting-room and office technology.
• Microsoft Teams Rooms, AV, signage, print and room-booking platforms.
• Hardware lifecycle and standards management.
• Vendor governance and SLA management.
• Backlog and stakeholder management.
• Demonstrable product or service ownership experience for the relevant technology.
• Experience governing third-party / managed-service delivery against SLAs.
• Relevant certifications and/or degree, or equivalent experience.
• Owns the product/service vision, roadmap and prioritised backlog.
• Balances user experience, security, cost and operational stability in every decision.
• Holds delivery partners to account against agreed outcomes and SLAs.
• Communicates clearly with both technical and non-technical stakeholders.
• Uses data and user feedback to drive continuous improvement.

Skills

Required

• Vendor governance and SLA management
• Backlog and stakeholder management

Benefits

• Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.
• Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
• Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?