Customer Service Representative at Sagepoint Energy in Green Bay, WI, USA

Job description

• The Customer Service Representative serves as the primary point of contact for customers. This role involves handling inquiries, resolving complaints, processing orders, and providing information about services while maintaining a high level of professionalism and customer satisfaction.
• Sagepoint Energy embodies core values of dependability, excellence, and integrity.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer complaints or escalate issues to the appropriate department.
• Process orders, returns, refunds, or exchanges.
• Manage truck loads and scheduling.
• Maintain customer records and update account information in company systems.
• Follow up with customers to ensure issues are resolved.
• Meet performance metrics such as response time, resolution time, and customer satisfaction.
• Document customer interactions in CRM systems.

Requirements

• High school diploma or equivalent (Associate's or Bachelor's preferred).
• Strong communication and interpersonal skills.
• Excellent problem-solving and conflict-resolution abilities.
• Ability to multitask and manage priorities in a fast-paced environment.
• Basic computer skills and familiarity with CRM software.
• Patience and a positive, customer-focused attitude.

Skills

Required

• Basic computer skills
• Familiarity with CRM software

Benefits

• Salary is paid on a bi-weekly basis and will be consummate with the value and experience the candidate brings to the role. In addition to base salary, compensation includes the option to participate in company sponsored medical, dental, and vision insurance plans and in a retirement savings program as well as paid personal time off and holidays. You will also be eligible for the monthly incentive program paid out at 1.25% of your annual salary.