Deposit Quality Associate - Operations Shared Services at WesBanco in Bowie, MD

Job description

• Responsible for completing quality assurance reviews within the Operations Shared Services Department. This includes review of all signature cards and other related documents for all new deposit accounts and/or existing deposit accounts with recent changes and customer CIP information. Responsibilities will also include review of deposit account holds.

Responsibilities

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ensures accurate and timely processing of account reviews which includes new accounts, account changes, and holds.
• Collaborates with peers and leaders effectively.
• Demonstrates a willingness to change processes and technological capabilities.
• Willingness to learn new systems and processing in order to streamline and scale work.
• Performs work within customer service level expectations and key vendor processing timelines.
• Performs daily work as defined with accuracy.
• Reviews and interprets account requirements for new and revised signature cards to ensure all documentation standards are met and properly followed, including documentation for businesses, POA, trusts, etc.
• Verifies completeness and accuracy of required account documentation, ensuring all uploaded files meet regulatory, procedural, and policy expectations.
• Confirms ownership details by validating that all owners, signers, and authorized parties are correctly identified and documented.
• Validates Customer Identification Program (CIP) requirements, ensuring all CIP elements are accurately recorded on the signature card and within the system.
• Ensures consistency between system records and electronic documents, identifying discrepancies.
• Reviews deposit account holds for compliance with Regulation CC, ensuring hold types, amounts, and availability timelines are applied correctly and documented appropriately.
• Provides support to banking centers as needed related to errors and corrections.

Requirements

• High School Diploma or General Education Degree (GED) required.
• Banking experience preferred.
• Job Description

Skills

Required

• Ability to learn various applications
• Team player with a positive outlook

Preferred

• Banking experience

Benefits

• The wage range for the Deposit Quality Associate position is between $18.00 - $21.00 hourly. The position includes 17 Days of PTO (Paid Time Off), 5 days of STD (Short Term Disability), 11 annual paid holidays, and 1 floating holiday.
• WesBanco has an excellent benefits package to include medical, dental, and vision, Health Care Flexible Spending, Dependent Care Flexible Spending, Transportation Fringe Benefit Plan, Group Life, Long Term Disability, Optional Life, access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies, and other ancillary benefit products. WesBanco also offers 401(k) with employee match.