Call Center Agent ON SITE AKRON, OHIO at VoiceLog in Akron, OH

Job description

• Customer Service Agent – IN OFFICE
• Job Type: Full Time – Work from Home
• Hours: Varies with flexibility across all seven days of the week.
• Salary: $15.00
• Benefits: Available after 60 days for full-time employees

Responsibilities

• Manage large amounts of inbound calls and make consistent outbound calls.
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers

Requirements

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Must be a strong communicator: strong verbal, written, and interpersonal communication skills
• Ability to multitask, prioritize, and manage time effectively
• Proficient in typing
• Flexibility with scheduling and work hours
• At least 1 year of previous high-volume call center experience
• Experience working with an automatic dialer
• Must be computer literate
• Pleasant phone demeanor
• Experience in both Inbound and Outbound environments

Skills

Required

• Strong phone contact handling skills
• Active listening
• Proficient in typing
• Must be computer literate
• Pleasant phone demeanor