Associate Account Manager (German, English) at Google in Dublin, Ireland

Job description

• Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success.
• You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers.
• You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals.
• You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.The Global Business Organization (GBO) is the engine that powers Google’s full ecosystem of products and services to help customers and partners succeed and grow.

Responsibilities

• Work with merchants across a selected market to advise them on their Shopping campaign strategy.
• Manage a dedicated client portfolio applying best practice for portfolio management and consistent service levels.
• Develop and maintain Shopping Ads and Merchant Center product suite.
• Apply customer-facing best practices to engage with merchants and agencies to understand their priorities and manage expectations.
• Help selected merchants grow their return on investment (ROI) and investment in Shopping Ads through product expertise and optimization recommendations.

Requirements

• Bachelor's degree or equivalent practical experience.
• Experience working in an account management/sales planning role.
• Ability to communicate in German and English fluently to support client relationship management in this region.
• Experience delivering against operational and output goals, in a changing and sometimes ambiguous environment with scarce resources.
• Knowledge of the DACH online advertising and retail markets.
• Ability to utilize and partner effectively with supporting teams to troubleshoot customer issues and provide outstanding customer experience.
• Ability to synthesize and surface business insights to inform and develop business strategy, as well as to comprehend and align needs from different stakeholders with an influential approach.

Skills

Required

• Account management
• Sales planning
• Fluency in German and English

Preferred

• Operational and output goal delivery
• Troubleshooting customer issues
• Business insight synthesis
• Stakeholder alignment

Benefits

• GBO includes the commercial arms of Ads sellers, business development teams, and customer services and support, as well as overlay programs that enable coordinated engagement with Google's most complex and important customers and partners.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
• Ireland: €60000 - €61500 (EUR) + 15% bonus target + equity + benefits
• Learn more about benefits at Google.