FLOAT POOL CMA, PHLEBOTOMY AND CLERICAL SERVICE at Galen Medical Group in ADMIN - Hixson, TN 37343

Job description

• Certified Medical Assistant
• Galen Medical Group offers several medical specialties throughout the Chattanooga region. We provide quality care and patient-friendly services to adults and children of all ages.
• Our mission is to elevate the health of our community through multiple medical specialties providing excellent care delivered with wisdom, compassion, integrity, and a commitment to technology, education, and scientific inquiry. Galen is CHATTANOOGA'S Doctor!
• Collaborates with the provider to determine the needs of the patient and assists the provider with providing quality medical care to the patients.
• This will be a Floating role between different Galen locations to cover temporary absences for Medical Assistants, Lab Phlebotomist and Clerical Support. The Float Pool role will require a 12 month commitment before being eligible to apply for an office specific role. Mileage allowance will be provided for travel between different locations daily, if needed.
• Experience and ability to work in multiple Specialty offices is necessary for this role, and needs to have minimum of 5 years CMA and Phlebotomy experience in high volume practices.

Responsibilities

• CMA Essential Functions: Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
• Verifies patient information by interviewing patient; recording medical history; confirming purpose of visit.
• Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary.
• Collects data accurately and ensures that all information is entered into the patient’s medical record in EHR.
• Prepares and stocks examination and treatment rooms.
• Clean and sterilizes instruments.
• Assists provider with minor office procedures.
• Schedules Outpatient testing, Procedures or Surgeries.
• Triage patient phone calls per site’s protocol.
• Process Prescription Refill requests per Physician’s protocol.
• Performs Ancillary testing: EKG, Spirometry, Cryotherapy, etc.
• Laboratory testing may include Rapid Tests, Urinalysis, Bilirubin, Auto CBC, and Phlebotomy.
• Reviews lab and test results. Provide follow up to patient per provider’s instructions.
• Perform blood draws competently & expediently with as little patient discomfort as possible.
• Record phlebotomy requisitions.
• Identify the patient by comparing patient information on the requisition to the patient’s verbal information before venipuncture is performed.
• Label & records all test tubes and complete log procedures as outlined in the lab procedure manual.
• Demonstrate knowledge of color top tubes to use, as well as the proper volume of blood needed, and test requirements.
• Follow universal precautions always.
• Maintains quality results by following department procedures and testing schedule and recording results in the quality-control log.
• Maintains specimen integrity by using aseptic technique and following department procedures.
• Resolves unusual test orders by contacting the ordering provider or nurse; referring unresolved orders back to the originator for further clarification; notifying supervisor of unresolved orders.
• Dispose of sharps & any containments properly using.
• Prioritizes STAT, scheduled, and walk in appointments accordingly.
• Enhances phlebotomy department by accepting ownership for accomplishing new and different requests.
• Centrifuge blood samples as required by test(s).
• Practice infection control standards at all times when working with patients & equipment.
• Maintain regulatory requirements, including all state, federal, and local regulations.
• Participate in performance improvement and continuous quality improvement activities.
• Complete assignments efficiently & in a timely manner.
• Ability to handle difficult situations involving patients, physicians, or others in a professional manner.
• Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude.
• Exhibits a high-level customer service approach by greeting all patients and visitors in a timely and helpful manner.
• Obtain, update, and enter demographic and insurance information for the patient into the practice management system (PMS).
• Scan patient’s insurance cards into the PMS and verify coverage and eligibility.
• Point of Service collections – Collect Co-pays, Co-insurance, Past Due balances and Collection balances per site protocol.
• Notifies appropriate personnel of the patient’s presence for medical services.
• Performs daily reconciliation of cash, checks, and credit card payments.
• Responsible for credit card batch processing and daily deposit reconciliation.
• Notifies the manager immediately of discrepancies in payments and collections, including discrepancies with out-of-balance batch reports.
• Knowledgeable of participating insurance plans accepted by the office.
• Provide the patient with updates regarding delays in the Provider’s schedule.
• Assures the Waiting room is always clean and tidy.
• Schedule future appointments
• Point of Service collections if done post visit
• Return to Work and School notes
• Schedule specialist appointments, and outside testing depending on site.
• Provide health education to the patient as needed.
• Performs all duties in compliance with Galen’s clinical policies and OSHA standards.
• Maintains clean and neat work area.
• Active participation in process improvement efforts.
• May be required to assist other team members based on office demands.
• Recognize and demonstrate cost-effective measures in utilization of supplies and equipment.

Requirements

• Promote the mission, vision, and values of Galen Medical Group.
• Maintain confidentiality of all patient, medical, financial, and legal information.
• Report to work on time and as scheduled.
• Wear identification during work hours.
• Represent the organization in a positive & professional manner
• Ability to handle difficult situations involving patients, physicians, or others in a professional manner.
• Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude.
• Comply with all organization policies and standards regarding ethical business practices.
• Participate in performance improvement and continuous quality improvement activities.
• Attend regular staff meetings and in-services as directed by your manager.
• Consistently demonstrate the value of team concept.
• Ability to manage multiple and simultaneous responsibilities.
• Complete assignments efficiently and in a timely manner
• Understands and abides by OSHA, HIPAA & CLIA standards.
• The above job description is intended to describe the general content of and requirements for this job. It is not intended to be a complete statement of duties, responsibilities, or requirements.
• High School graduate or equivalent.
• Must be a Certified Medical Assistant from a nationally accredited institution.
• 3-5 years of previous Clinical and Phlebotomy experience is preferred.
• Additional Phlebotomy Certification would be preferred also.
• Individual must be BLS trained and certified at all times.
• Must be computer literate.
• One year of relative medical assistant experience in the clinical setting is required if completion of a Medical Assistant program qualification is not met.
• Electronic Medical Record experience preferred.
• Basic Life Support certification is required.
• Ability to work in a fast-paced environment.
• Ability to multi-task and work as a team player.
• Excellent computer skills.
• Ability to follow clinical pathways and protocols.
• Excellent customer service skills, with the ability to handle higher-stress phone calls.
• As part of the Galen Medical Group, the applicant must be a team player and provide excellent customer service while assessing our patient's needs efficiently. Perform all duties in compliance with Galen Medical policies, HIPAA, and OSHA standards.
• Galen Medical Group is a member of the TN Drug-Free Workplace, and it is a requirement that we conduct a pre-employment drug screen as part of the hiring process.

Skills

Required

• Must be computer literate.
• Excellent computer skills.

Benefits

• 401(k) benefits.
• Education reimbursement.
• Holiday Pay.
• Great earned time-off policy.
• Company-paid Life Insurance & Long Term Disability.