Program Manager, RL at Ursus, Inc. in Menlo Park, CA

Job description

• RATE RANGE: $110-$120/hr

Responsibilities

• Program breadth & multi-workstreams
• Maintain live awareness of every asset in production across all workstreams — stage, owner, blocker, and launch date — and keep a single source of truth others can rely on.
• Run multiple creative batches concurrently at different phases (briefing, concept review, feedback consolidation, approvals, launch) without dropping threads.
• Hold quality and brand consistency steady as volume scales.
• Agency & internal team oversight
• Oversee the external creative agency / production partner and the internal creative team in parallel, holding both to timeline, deliverables, and quality bar.
• Partner with Marketing to brief the agency, drive concept reviews, and manage the feedback loop to a decision.
• Manage overall scope across external partner and internal workstreams, and surface scope changes and overage to the In-App Marketing team.
• Note: this role does not sign contracts, statements of work, or scope documents.
• Contract execution is owned by the In-App Marketing team. This role provides the scoping guidance and inputs, delivery tracking, and reconciliation that those documents depend on.
• Production partnership & resourcing
• Partner directly with the Production lead to resource the team correctly — staffing and scoping work accurately, and flexing team composition as business needs shift.
• Co-own and document roles and responsibilities across program management and production so ownership boundaries are explicit and handoffs are clean.
• Identify resourcing gaps and risk early, before they become delivery slips.
• Content strategy
• Partner on content strategy for the program, not just execute against it — translate business and product priorities into a coherent content plan.
• Partner with Marketing/Brand, Product, and Comms stakeholders, and translate leadership direction (including guidance from WhatsApp leadership) into actionable creative briefs.
• Shape audience-specific creative direction as priorities evolve.
• Budget support
• Maintain the program's budget picture: track spend against scope by workstream, reconcile actuals, and forecast remaining-year needs.
• Flag billing discrepancies and make trade-off recommendations when funding is constrained.
• Escalation & decision ownership
• Act as the escalation point for the PGM managing ongoing execution: resolve stalled reviews, break feedback deadlocks, and arbitrate competing priorities.
• Consolidate conflicting stakeholder input into one clear decision and communicate it back quickly so production keeps moving.
• Escalate upward with a recommendation, not just a problem.
• Process & continuity
• Define and document the program's operating cadence, intake, and approval paths.
• Maintain coverage plans and handoff documentation so the program runs uninterrupted during absences.
• Onboard new team members and agency partners onto the program's surfaces, process, and standards.

Requirements

• Agency background required — experience at the Account Director or senior Account Supervisor level. Ideally exposure to both large agencies and smaller, digital-first shops.
• Deep experience in high-volume content production: social assets, editorial content, and always-on campaigns.
• Proven track record sustaining that volume over time — not one-off launches or campaign bursts.
• Experience leading a small team producing a high volume of assets on a sustained cadence.
• Demonstrated ability to oversee an external agency / production partner and an internal creative team simultaneously.
• Resource management experience: staffing and scoping projects accurately, and adjusting team composition as needs change.
• Comfortable owning content strategy and translating business priorities into a content plan.
• Strong written and verbal communication; able to be the decision-maker in a room of conflicting feedback.
• Comfort with ambiguity and shifting priorities from senior leadership.
• Experience with in-app / in-product marketing surfaces at consumer scale, as opposed to paid media only.
• Familiarity with WhatsApp or another large messaging product and its user-facing surfaces.
• Experience partnering with product teams on feature-launch communications.
• Category experience in automotive, retail, or Client.
• Background supporting audience-specific creative strategy (e.g. Gen Z / Gen Alpha inclusive creative).

Skills

Required

• Agency background
• High-volume content production
• Leading a small team
• Resource management
• Content strategy
• Strong written and verbal communication

Preferred

• In-app / in-product marketing surfaces
• WhatsApp or large messaging product
• Product team partnership
• Automotive, retail, or Client category

Benefits

• Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.