Program Management Lead - WebOps - Shared (Transformational TPM) at Google Operations Center in IN-HYD-SAR1

Job description

• At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

Responsibilities

• Program Orchestration & Delivery: Define dependencies, clear operational bottlenecks, and track program velocity to ensure predictable delivery. Synthesize complex project tracks into a cohesive program roadmap.
• Lead Transformation Initiatives: Serve as the Transformation lead for high-stakes, time-sensitive transformations & innovations. Work with cross functional teams to identify transformation opportunities from Day 1 and lead the initiatives to closure
• Manage real-time risk mitigation and lead fire-drills when unforeseen blockers threaten transformation projects dates.
• Stakeholder Management: Act as the primary interface between working cross functional execution teams, stakeholders and executive leadership. Manage competing priorities across departments, aligning diverse agendas around shared program objectives. Proactively identify alignment gaps and facilitate strategic trade-off decisions with senior stakeholders.
• Communication & Collaboration: Translate technical complexities into clear, business-focused updates for non-technical teams and executives. Establish standard operating procedures for status reporting, ensuring a single, accurate source of truth for the program's health. Foster an environment of transparency, ensuring risks are flagged early and constructively.
• Cross-Functional Coordination: Bridge organizational silos by facilitating cross-functional syncs, workshops, and retro meetings. Ensure resource allocations match program priorities across engineering, product, design, and operations.

Requirements

• Experience: 12+ years of experience in program or project management, ideally leading complex, cross-functional transformation initiatives
• Methodology Expertise: Strong proficiency with project management tools and methodologies like agile / scrum /waterfall. PMP, Scrum Master (CSM), or equivalent certification is a strong plus.
• Technical Experience: Basic knowledge of AI driven transformations using Claude / Gemini or ChatGPT or equivalent technological transformations.
• Communication Skills: Exceptional verbal and written communication skills, communicating technical work to non-technical executive teams, with a proven ability to influence without authority and present to senior executives.
• Adaptability: Comfortable navigating ambiguity, managing competing priorities, and pivoting quickly in a fast-paced environment.
• Bachelor’s degree in Business Administration, Project Management, Computer Science, or a related field.
• Having as many of these specific qualifications is a plus, but transferable skills/experiences may be equally valuable:
• Preferred Certifications: Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or Project Management Professional (PMP) certifications are strong indicators of qualified candidates for this role.

Skills

Required

• Ability to influence without authority
• Present to senior executives
• Comfortable navigating ambiguity
• Managing competing priorities

Preferred

• Certified ScrumMaster (CSM)
• Professional Scrum Master (PSM)
• Project Management Professional (PMP)

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
• We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences