Winter 26/27: Cafe Barista/ Retail Associate at Killington/Pico Ski Resort Partners, LLC in Killington, VT 05751

Job description

• Salary Range
• Description
• Join the team at the Grand Café, located inside the Killington Grand Hotel, where great coffee meets great hospitality. As a Café Barista / Retail Associate, you’ll be at the center of the guest experience—crafting high-quality beverages, assisting with retail sales, and creating a welcoming, upbeat atmosphere for every guest.
• This role is perfect for someone who thrives in a fast-paced environment, enjoys connecting with people, and takes pride in delivering both excellent service and quality product.

Responsibilities

• Responsibilities and essential job functions include but are not limited to the following:
• Deliver fast, friendly, and personalized service to every guest
• Prepare and serve specialty coffee, espresso drinks, and café items with consistency and care
• Build relationships with repeat guests by learning names and preferences
• Accurately take and fulfill orders
• Operate the register and handle transactions with accuracy
• Educate guests on coffee, tea, retail products, and menu offerings
• Maintain clean, organized, and well-stocked work and retail areas
• Monitor food quality and uphold safety and temperature standards
• Assist with inventory, restocking, and product ordering
• Support alcohol sales in a safe and responsible manner (as applicable)
• Handle guest questions, concerns, and feedback with professionalism
• Work collaboratively with teammates to keep operations running smoothly
• Perform other tasks as assigned

Requirements

• Passion for customer service and creating positive guest experiences
• Strong communication skills and a friendly, outgoing personality
• Ability to multitask and stay organized in a busy environment
• Willingness to learn and grow product knowledge (coffee, retail, etc.)
• Flexibility to work weekends, holidays, and varied shifts
• Previous barista, retail, or hospitality experience is a plus, but not required
• Must have excellent customer service skills, flexible hours, and be able to work weekends
• Familiarity with the specific type of merchandise sold in the shop desirable
• Previous experience with soft goods or hard goods is a plus, but not required

Skills

Required

• Excellent customer service skills
• Flexible hours
• Ability to work weekends

Benefits

• Compensation: Hourly wage, adjusted based on experience.
• Benefits: Seasonal position eligible for a season pass for employee/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) are also available.
• Position Type