Technical Support Representative - Software at QuoteWerks in Orlando, Florida
- Company: QuoteWerks
- Location: Orlando, Florida
- Posted: Sep 23, 2026
- Type: Full-Time
- Salary: $55K Annually
- Experience: 4+ years
Overview
We are looking for an experienced, technical, savvy, intelligent individual to join our Technical Support Team. Software Technical Support experience is required for this position. The team supports more than 88,000 users of QuoteWerks throughout the world!
Job description
- We are looking for an experienced, technical, savvy, intelligent individual to join our Technical Support Team. Software Technical Support experience is required for this position. The team supports more than 88,000 users of QuoteWerks throughout the world!
- Are you currently employed as a technical support rep?
- Are you tired of irate customers constantly suffering through software crashes and mysterious errors that are impossible to debug and never get fixed by development?
- Are you tired of defending convoluted company support policies and the demanding expectations they have of their customers?
- Would you rather be part of the customer's satisfaction, stop running interference, and start providing solutions?
- The ideal candidate thrives on “figuring it out” and prides themselves on being responsive in a challenging work environment. Calm under pressure, you should be sensitive to the various levels of technical literacy among users and able to adjust your approach to the issues accordingly. You should have a continuous improvement mentality and be driven to seek ongoing learning opportunities. And, of course, you should be an enthusiastic and friendly team player.
Responsibilities
- Answer incoming Phone Calls from Customers and Leads to assist in resolving questions or issues
- Answering Technical Support Tickets and Emails
- Staying Knowledgeable on the capabilities of QuoteWerks
- Staying Knowledgeable on products and services that QuoteWerks integrates with
- Quality assurance testing of updates to QuoteWerks and compatibility testing with updates of the products and services that QuoteWerks integrates with
- With time, Technical Support technicians perform professional services, implementations, and customer training. These services provide employees with the opportunity to earn extra money while gaining experience.
Requirements
- QuoteWerks integrates with a variety of CRM, PSA, and Accounting systems. Familiarity with CRM software, accounting software, and SQL is a plus.
Skills
Required
- Software Technical Support experience
- Technical savvy
- Intelligent
- Calm under pressure
- Continuous improvement mentality
- Enthusiastic and friendly team player
Preferred
- Familiarity with CRM software
- Familiarity with accounting software
- Familiarity with SQL
Benefits
- Competitive Salary
- Medical/Dental benefits
- Bonus Structure
- Great working environment
- $55K Annually
About QuoteWerks
At Aspire, we do things differently. Our software is known for being stable and delivering what it promises. Aspire support policies are very straightforward, based on common sense solutions to real-life situations. The development team is available for consultation, sometimes releasing bug fixes within hours. Customers can usually reach a tech support rep in less than 5 minutes. Once trained, our technicians are empowered to make decisions that benefit the customer without jumping through departmental processes. We promote self-sufficiency and encourage employee contributions to the company's overall efficiencies and customer service levels.