Customer Service (Mon-Fri) at Five Star Solutions in Raleigh, North Carolina

Job description

• If you are passionate about the firearms industry, this position is a great opportunity for individuals seeking a customer service position. In this role, you will support customers over the phone with product information and correcting account information.
• To be successful in this role, you must enjoy helping others and possess a helpful and professional attitude towards customers calling in for support. You will be responsible for ensuring the accuracy and completeness of customer paperwork.
• This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY

Responsibilities

• Submit accurate paperwork for further review.
• Update and maintain customer account information as needed.
• Ensure all records are current and accurate.
• Identify and resolve document issues by validating information.
• Determine the root cause of problems and provide appropriate solutions.
• Expedite corrections or adjustments, as necessary.
• Efficiently manage multiple tasks such as typing, data validation, and customer interaction simultaneously.
• Maintain a dependable schedule for customer appointments.
• Ensure prompt and reliable service to all customers.
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Be able to navigate on-line efficiently
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Requirements

• 1 year of customer service or customer support experience required
• 1 year of previous call center or office background experience required
• Technical savvy (can toggle between multiple programs and dual monitors)
• Previous remote work from home experience a plus
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• A background check applicable with state and federal laws is required
• Excellent attention to detail and accuracy.
• Strong interpersonal and communication skills.
• Effective time-management skills.
• Ability to handle demanding customers while remaining calm and professional.
• Demonstrated ability to deliver world-class customer service consistently.
• Contributes to team efforts by achieving related results as needed.
• Must be able to work independently in a remote work environment.
• Proficiency with screen-sharing software and general office technology.

Skills

Required

• Effective time-management skills

Benefits

• $14 - $14 an hour
• Starting pay - $14.00/hour, plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
• Work hours - Shifts between 8:30am-5:00pm (CST) Work Days - Mon-Fri
• Paid Training - typically 1 week from 8:00am-5:00pm Mon-Fri (CST)
• Status - Full Time 40 hours