SALES REPRESENTATIVE- SPRINKLER SERVICE: SERVICE CALLS at OLIVER FIRE PROTECTION & SECURITY in PA Headquarters - King of Prussia, PA 19406

Job description

• Level
• Entry
• Position Type
• Full Time
• Job Shift
• Day
• Education Level
• Not Specified
• Travel Percentage
• Up to 25%
• Description
• We're seeking an experienced Service Call Repair Salesperson to join our Sprinkler Service Department team. In this role, you'll review service call documentation and technician notes, prepare accurate follow-up repair proposals, identify and pursue sales opportunities, and coordinate sold work with the internal team to help exceed customer expectations.
• Training provided through a program outlined by the Service Sales Manager.

Responsibilities

• Follow the service call tracker, interpreting service call documentation and technician’s notes to prepare and complete an explicit proposal to accurately define estimated costs for follow-up repair.
• Make necessary surveys of buildings and identify potential challenges to provide necessary information in order to prepare an accurate job estimate.
• Communicate bid clarifications to provide accurate and detailed scope of work and exclusions.
• Research and determine the need for subcontractors and obtain competitive quotations in order to produce a complete and competitive bid proposal.
• Constantly ensure we exceed expectations of customer satisfaction.
• Proactively identify, pursue, and maintain a constant pipeline of potential customers.
• Accurately input and track sales opportunities through a Customer Relationship Management (CRM) tool.
• Project manage jobs sold and coordinate manpower and materials with the internal team.
• Identify opportunities to expand services by assessing customer needs, evaluating existing fire protection systems, and recommending additional solutions that enhance safety, compliance, and long-term value.
• Matriculate through the training program as outlined by the Service Sales Manager.

Requirements

• What We're Looking For
• Required
• Strong mechanical aptitude
• PC skills, including Microsoft Windows and Office
• Strong interpersonal, organizational, and communication skills, along with creative and innovative thinking
• Highly effective networking and relationship-building skills
• Superior project management skills and the ability to work well in a team environment
• Willingness to travel locally to make sales calls
• Must possess and maintain a valid driver’s license and clean driving record
• Four-year college degree
• Minimum of two years of sales experience
• Experience evaluating existing fire protection systems and customer needs
• Experience preparing estimates, proposals, scopes of work, and bid clarifications

Skills

Required

• Strong mechanical aptitude
• Creative and innovative thinking
• Superior project management skills
• Willingness to travel locally

Preferred

• Four-year college degree
• Minimum of two years of sales experience

Benefits

• Competitive compensation based on experience, education, and certifications
• Medical, dental, and vision insurance
• Life and long-term disability insurance
• 100% company-funded profit-sharing program
• Professional development opportunities
• Supportive team-oriented environment