CLERICAL SUPPORT FT- NORTH PEDIATRICS at Galen Medical Group in NORTH PEDS - Hixson, TN 37343

Job description

• Position Type
• Full Time
• Education Level
• High School
• Description
• Galen Medical Group offers several medical specialties throughout the Chattanooga region. We provide quality care and patient-friendly services to adults and children of all ages.
• Our mission is to elevate the health of our community through multiple medical specialties providing excellent care delivered with wisdom, compassion, integrity, and a commitment to technology, education, and scientific inquiry. Galen is CHATTANOOGA'S Doctor!
• Welcome visitors by greeting them in person or over the telephone in a prompt, professional and courteous manner recognizing this position is the initial representation of all Galen Medical Group and the Site specifically. This position provides support in the following areas: Check-In, Check-Out, Switchboard Operator, Appointment Scheduler, and/or Receptionist.

Responsibilities

• Essential Functions: Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
• Exhibits a high-level customer service approach by greeting all patients and visitors in a timely and helpful manner.
• Obtain, update, and enter demographic and insurance information for the patient into the practice management system (PMS).
• Scan patient’s insurance cards into the PMS. Verify coverage and eligibility.
• Point of Service collections – Collect Co-pays, Co-insurance, Past Due balances and Collection balances per site protocol.
• Notifies appropriate personnel of the patient’s presence for medical services.
• Performs daily reconciliation of cash, checks, and credit card payments.
• Responsible for credit card batch processing and daily deposit reconciliation.
• Notifies the manager immediately of discrepancies in payments and collections, including discrepancies with out-of-balance batch reports.
• Knowledgeable of participating insurance plans accepted by the office.
• Provide the patient with updates regarding delays in the Provider’s schedule.
• Assures the Waiting room is clean and tidy at all times.
• If Check-Out duties are included in your job position, the following guidelines must be followed:
• Schedule future appointments
• Point of Service collections if done post visit
• Return to Work and School notes
• Schedule specialist appointments, and outside testing depending on site.
• If Switchboard duties are included in your job position, the following guidelines must be followed:
• Responsible for opening the Switchboard when the clinic opens.
• Transfers and removes lines to and from the forwarding function to answering service when deemed appropriate by the manager.
• Receives telephone messages via telephone and/or fax from the answering service and relays messages to the appropriate parties.
• Answers all incoming telephone calls and alerts the appropriate staff of needs.
• Courteously and efficiently assists patients with their needs when receiving calls.
• Accurately records detailed messages and sends task to the appropriate person.
• Notifies personnel of incoming telephone calls according to the department guidelines.
• Refers to On Call schedule daily and relay to the answering service before closing the office.
• Active participation in process improvement efforts.
• If Appointment Scheduling is included in your job position, the following guidelines must be followed:
• Check availability for requested appointment. If provider or time is not available, offer alternate options to the patient according to office protocol.
• Schedule appointments in PMS.
• Reschedule patient appointments as requested.
• Manage recall list.
• If Pharmacy duties are included in your job position, the following guidelines must be followed:
• Answering telephone calls and conducting outbound calls.
• Checking in patients for Patient Assistance and Pharmacy appointments.
• Running the Pharmacy P.O.S. system.
• Setting up Pharmacy deliveries.
• Assisting with other Pharmacy Related duties as necessary.
• May be required to assist other team members based on office demands.
• Must adhere to HIPAA guidelines at all times in order to maintain the highest level of patient confidentiality.
• Other duties as assigned by Regional Manager or Site Manager.
• Promote the mission, vision, and values of Galen Medical Group.
• Maintain confidentiality of all patients, medical, financial, and legal information.
• Report to work on time and as scheduled.
• Represent the organization in a positive & professional manner.
• Comply with all organization policies and standards regarding ethical business practices.
• Participate in performance improvement and continuous quality improvement activities.
• Attend regular staff meetings and in-services as directed by your manager.
• Consistently demonstrate the value of the team concept.
• Understands and abides by OSHA, HIPAA & CLIA standards.

Requirements

• Ability to handle difficult situations involving patients, physicians, or others in a professional manner.
• Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude.
• Ability to manage multiple and simultaneous responsibilities.
• The above job description is intended to describe the general content of and requirements for this job. It is not intended to be a complete statement of duties, responsibilities, or requirements.
• High school graduate or equivalent.
• Must be computer literate.
• Ability to perform mathematical calculations.
• Above-average spelling skills.
• 2-3 years’ medical receptionist experience.
• Medical experience and terminology helpful but not required.
• As part of the Galen Medical Group, the applicant must be a team player and provide excellent customer service while assessing our patients’ needs efficiently. Perform all duties in compliance with Galen Medical policies, HIPAA, and OSHA standards.
• Galen Medical Group is a member of the TN Drug-Free Workplace and it is a requirement that we conduct a pre-employment drug screen, as part of the hiring process.

Skills

Required

• Computer literate
• Above-average spelling skills
• Team player
• Excellent customer service

Preferred

• Medical receptionist experience
• Medical experience and terminology

Benefits

• 401(k) benefits.
• Education reimbursement.
• Holiday Pay.
• Great earned time-off policy.
• Company-paid Life Insurance & Long Term Disability.