Medical Receptionist - Ophthalmology at Spectrum Eye Physicians in Los Gatos, CA

Job description

• Why you'll love working here
• We’re currently seeking a bright, enthusiastic, and customer-focused individual to join our front desk team in our Los Gatos office—an essential part of our patient experience and the heart of our practice. This position requires coverage at multiple locations within Santa Clara County.
• At Spectrum Eye, you'll find more than just a job—you'll find a workplace that feels like family. We foster a supportive, fun, and professional environment where team members are valued, respected, and empowered to grow.
• A family-like, upbeat atmosphere that makes coming to work enjoyable
• Competitive pay and comprehensive benefits
• Real opportunities for career growth and advancement
• A workplace that takes pride in doing things the right way—with excellence and care

Responsibilities

• As a key member of our front office team, you'll help keep the day running smoothly for our patients and providers alike. Your job is all about creating great first impressions, keeping things organized, and making sure every patient feels informed, cared for, and welcomed. Here’s how you’ll make a difference every day:
• 📞 Be the Voice of Our Practice
• Answer incoming calls with a friendly, helpful attitude
• Transfer calls as needed to ensure patients get what they need, fast
• 📅 Be a Scheduling Superstar
• Book appointments by phone, online requests, or in person
• Keep schedules accurate and aligned with each doctor’s template
• 📝 Make Check-in a Breeze
• Gather necessary forms and signatures like HIPAA, demographics, and policy acknowledgments
• Ensure everything is filled out clearly and completely
• 💳 Master the Money Talk
• Collect copays, deductibles, refraction fees, contact lens exam fees, and any outstanding balances
• Clearly explain patient benefits and out-of-pocket costs
• Always balance your payment batch before heading home
• 📄 Handle Insurance Like a Pro
• Verify insurance information and scan cards
• Accurately enter patient and insurance details into our system
• Let patients know what is (and isn’t) covered before their visit begins
• ⏰ Keep Patients in the Loop
• Keep patients informed about any wait times
• Help them feel seen, heard, and appreciated—even during busy times
• 🛋️ Create a Welcoming Environment
• Keep the waiting area clean, tidy, and stocked with up-to-date reading material
• 🧩 Jump in Where Needed
• Be ready to assist with other front office duties to help the team and keep things flowing

Requirements

• We believe in hiring great people and helping them grow. While experience is helpful, your positive mindset, willingness to learn, and team spirit are what truly make you shine here.
• ✔️ Experience in the medical field? Awesome—but not required!
• We’ll provide hands-on training to set you up for success.
• 👁️‍🗨️ Background in optometry or ophthalmology? Even better!
• That’s a huge plus, but not a must. If you have it, we’ll put it to great use!
• 🌱 Eager to learn and grow with us? You’re our kind of person.
• We love team members who are open to feedback, excited to develop new skills, and ready to build a long-term career with us.

Skills

Required

• Friendly, helpful attitude
• Customer-focused
• Positive mindset
• Willingness to learn
• Team spirit
• Open to feedback
• Eager to develop new skills

Preferred

• Experience in the medical field
• Background in optometry or ophthalmology

Benefits

• 22 - 27 USD per hour (Oak Meadow)