Customer Service Representative at Abertis Mobility Services in Orlando, FL
- Company: Abertis Mobility Services
- Location: Orlando, FL
- Posted: Sep 23, 2026
- Type: Full-time
- Salary: 16 - 16 USD per hour (Metrocenter)
Overview
English -speaking Customer Service Representatives ($16/hr) + Pay for Performance Incentives. Bilingual English/Spanish Representatives ($17/hr) + Pay for Performance Incentives Start date: October 9, 2026 Handle a high volume of inbound calls in a structured, fast-paced environment.
Job description
- English -speaking Customer Service Representatives ($16/hr) + Pay for Performance Incentives.
- Bilingual English/Spanish Representatives ($17/hr) + Pay for Performance Incentives
- Start date: October 9, 2026
Responsibilities
- Handle a high volume of inbound calls in a structured, fast-paced environment.
- Navigate multiple systems while speaking with customers in real time.
- Follow specific scripts and verification processes with high accuracy.
- Document every interaction clearly and completely during or immediately after the call.
- Manage difficult or frustrated customers while maintaining professionalism and control.
- Apply SOPs exactly as trained — consistency is critical to quality scores.
- Complete accurate call documentation within required timeframes while maintaining call flow.
Requirements
- High School Diploma
- 6 months of customer service experience.
- Ability to type notes into customer accounts.
- Computer skills, working in various platforms, etc.
- Recognize, apply and explain your product or service knowledge.
Skills
Required
- Customer service
- Typing
- Computer skills
- Product knowledge
- Communication
- Teamwork
- Change
- Results
- Leadership
- Strategic Mindset
Benefits
- PTO (Paid Time Off)
- Medical, Dental, & Vision Insurance
- Holiday Pay
- FSA, HSA, 401K plans
- Reward & Recognition
- We look after our talented teams, from market-competitive salaries to performance-based bonuses and flexible benefits packages.
- Be Part of Something Big
- What's more exciting than being at the forefront of one of the fastest-changing industries? Join our team and make your mark on the new global economy.
- Flexible Work Schedule
- Where possible, we'll help you work when you need to, because life happens.
- Everyone Has a Voice
- Innovation doesn't know hierarchy. We make sure everyone is heard, considered, and respected.
- Room to Grow
- Learning is built into every role here. You'll get mentorship and take ownership.
- Make Your Move
- Come for a tech job. Stay for a BD career. We support exploring new fields right under our roof.
- 16 - 16 USD per hour (Metrocenter)
About Abertis Mobility Services
At Emovis, we offer state-of-the-art toll-based mobility solutions and associated services for urban and interurban environments. As the competence center for Abertis, a worldwide leading concessionaire managing 5000 miles of high-capacity, high-quality motorways, we look to bring the quality and efficiency Abertis demands to public sector transportation agencies. With over 40 years of experience and over 700 employees in 10 countries, we are trusted partners to Authorities and Tolling agencies worldwide. Our vision at Emovis is to partner with transport leaders worldwide to accelerate their business toward seamless, sustainable, and inclusive mobility. We are expanding our footprint in the USA. As a result, we operate call centers, walk-in centers, and welcome centers throughout the United States.