Sr. Analyst, Human Resources Service Centre at Northern Trust in Limerick, Ireland

Job description

• As a Human Resource Services Senior Analyst at Northern Trust, you will assist in the administration of various Human Resource programs, services, and processes supporting a region. This role will interact with all levels of employees to answer HR questions and resolve issues while complying with company and legal policies.
• Job responsibilities will vary and, the Analyst / Senior Analyst will be able to demonstrate prioritization of multiple assignments and can easily be rotated or reassigned in order to balance the workload within the team.

Responsibilities

• Responds to questions and counsels employees and managers on HR policies and processes, HR systems, employee data, and assists with data updates. Inquiries may come in via multiple channels (e.g., e-mail, phone, case management system). Utilizes knowledge base, call tracking systems and/or third party resources to educate customers of the HR Services available to them. Encourages self-service tools such as the HR Portal and other systems when appropriate. Utilizes good judgment to resolve more complex or non-routine matters on their own and within corporate guidelines / standards. Will also be able to differentiate when critical matters need to be escalated to appropriate subject matter experts.
• Demonstrates a positive, professional, customer and delivery orientated image of the company. Acts as a role model to other team members, including clients / customers who seek assistance from the HR services team.
• Is proactive with providing continuous status updates, guidance, and information to customers, key stakeholders, and peers within the HR functional area team(s) to ensure case resolution. Provides feedback and recommends process improvements to management.
• Processes HR Services requests such as organization changes, compensation changes, employment verifications, other data updates, etc.
• Performs HR operational processes such as onboarding, offboarding, background screening, right to work, etc.
• Ensures high-quality standards for all activities, initiatives, and tasks within the designated functional area(s) of responsibility. Adheres to all service level agreements (SLAs) established by the HR functional area(s)/team(s). Appropriately documents case details and relevant information in the case management system.
• Ensures all functional documentation is up-to-date and available for HR processes.
• Sr Analysts will have strong technical skills in multiple areas of expertise and a broader knowledge of HR areas that the HR Services team supports.
• Sr Analysts will act as a training resource for other HR Service Analysts.

Requirements

• A College or University degree and/or relevant work experience in human resources is preferred.
• Excellent customer service/client relationship skills.
• Demonstrated ability to work under pressure.
• Accuracy and high attention to detail.
• Excellent oral/written communication skills.
• The ability to work as part of a team in a fast paced, dynamic and demanding environment.
• Applicants must have the right to work in Ireland at the time of application and for the duration of employment.
• Please note that Northern Trust is unable to provide employment permit sponsorship for this role. This includes Critical Skills Employment Permits, General Employment Permits, Intra-Company Transfer Employment Permits, Stamp 1G permissions, and other employment permits under Irish immigration frameworks.

Skills

Required

• Accuracy and high attention to detail.

Benefits

• As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
• Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.