Night Auditor (Full Time) RI at Ash in Providence, RI

Job description

• We're seeking a reliable and detail-oriented Night Auditor to be the overnight guardian of our hotel. In this essential role, you'll ensure our property runs smoothly during the quiet hours while providing exceptional service to late-arriving and early-departing guests. You'll handle front desk operations, maintain security, and complete important daily reporting that keeps our operations seamless. This position is perfect for someone who enjoys working independently, values responsibility, and appreciates the unique atmosphere of a hotel during the overnight hours. We're looking for a night owl who takes pride in being the reliable foundation that allows our day team to hit the ground running each morning.

Responsibilities

• Front Desk & Guest Services
• Welcome and check in late-arriving guests with warmth and professionalism
• Process early morning checkouts and handle guest billing inquiries
• Answer phone calls and respond to guest requests or concerns promptly
• Assist guests with local recommendations, directions, and hotel information
• Handle wake-up calls, maintenance requests, and emergencies
• Maintain detailed logs of all guest interactions and incidents
• Financial Operations & Reporting
• Complete daily audit procedures, including room revenue reconciliation
• Run end-of-day reports and ensure all transactions balance correctly
• Process credit card authorizations and handle cash handling procedures
• Review and verify room charges, taxes, and adjustments for accuracy
• Prepare daily reports for management and morning shift teams
• Monitor group blocks, reservations, and room inventory for the following day
• Security & Property Management
• Conduct regular security walks of the property, including all floors and common areas
• Monitor security cameras and respond appropriately to any concerns
• Ensure all doors, windows, and access points are properly secured
• Document any maintenance issues, suspicious activity, or safety hazards
• Coordinate with overnight maintenance staff or emergency services when needed
• Maintain key control and access logs for staff and vendor entries

Requirements

• Experience & Skills
• Previous hotel front desk or customer service experience preferred
• Basic computer skills and ability to learn property management software
• Strong math skills and attention to detail for financial reconciliation
• Excellent written and verbal communication abilities
• Problem-solving skills and ability to handle unexpected situations calmly
• Physical ability to walk property during security rounds
• Personal Qualities & Availability
• Reliable and punctual with strong commitment to overnight schedule
• Professional demeanor and appearance for guest interactions
• Self-motivated and comfortable working independently for extended periods
• Trustworthy with handling cash, keys, and confidential guest information
• Calm under pressure with good judgment in emergencies
• Available for overnight shifts including weekends and holidays

Skills

Required

• Reliable and punctual
• Professional demeanor
• Self-motivated
• Trustworthy
• Calm under pressure
• Good judgment
• Attention to detail
• Problem-solving
• Excellent communication
• Basic computer skills
• Property management software
• Financial reconciliation

Benefits

• Competitive hourly wage
• Full-time employees are eligible to enroll in Medical, Dental, Vision, Life/Long Term/Short Term Disability insurance after 60 days of employment
• Enroll in our 401k plan with a generous company match after 90 days of employment
• Full-time employees earn 10 paid vacation days, 4 paid personal days, state-required paid sick time, and are eligible for 11 paid holidays if you work on the holiday.
• Employee discounts at Ash hotels and dining venues
• Opportunities for advancement within our hospitality group
• Comprehensive training program and ongoing professional development
• Supportive team environment in a unique property