Program Administrator, CREOG Programs and Operations at acog in Washington, DC

Job description

• The Program Administrator, CREOG Programs & Operations serves as a key liaison between CREOG (Council on Resident Education in Obstetrics and Gynecology) and OB-GYN residency programs nationwide. This role supports CREOG community engagement, communications, and operational execution of CREOG projects and initiatives. The Program Administrator plays a critical role in supporting the mission of CREOG, enhancing the membership experience for residency program leaders, and supporting the successful delivery of CREOG meetings, communications, and strategic projects.
• Note: This position is considered Hybrid and will need to commute to ACOG's office located in Washington, D.C.

Responsibilities

• Membership Engagement Support
• Serve as the primary point of contact for OB-GYN residency program leaders inquiries, including directors and managers.
• Welcome and orient new residency program leaders, ensuring a smooth transition into ACOG/CREOG engagement.
• Assist residency programs with ACOG membership setup, troubleshooting, and ongoing support.
• Manage incoming inquiries to the CREOG team, providing timely and high-quality customer service.
• Maintain and ensure accuracy of residency program records within ACOG’s membership database (NetForum), including routine audits and updates.
• Communications Support
• Assist with the development and distribution of CREOG communications.
• Coordinate content collection and help ensure timely delivery of communications to target audiences.
• Support consistency in messaging and branding across CREOG communications.
• Meetings Coordination
• Provide logistical and administrative support to CREOG program managers for CREOG meetings, committees, and events.
• Assist with CREOG scheduling, calendar management, and meeting logistics.
• Website & Digital Content Management
• Support the development and ongoing maintenance of the CREOG website, including participation in new website build initiatives.
• Ensure website content, resources, and program information meet ACOG copy editing and branding guidelines; support execution of desired CREOG website updates
• Monitor and report on website analytics to inform improvements and user engagement strategies.
• Maintain the CREOG Clearinghouse, ensuring resources are current, accessible, and properly categorized.
• Project & Program Support
• Contribute to CREOG projects and initiatives through coordination and administrative support.
• Assist with survey development, distribution, and response tracking.
• Support data collection, management, and basic analysis for program evaluation and reporting.

Requirements

• Customer Service Orientation: Strong interpersonal skills with a commitment to responsive, high-quality support.
• Communication Skills: Excellent written and verbal communication skills, with attention to clarity and tone.
• Organizational Skills: Highly organized, with the ability to manage multiple priorities and deadlines simultaneously.
• Attention to Detail: Strong data accuracy skills, particularly in database management and content updates.
• Experience with CRM or association management systems (e.g., NetForum preferred)
• Familiarity with content management systems (CMS) for website updates
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Analytical Skills: Ability to interpret basic data and generate reports (e.g., website analytics, survey results).
• Project Coordination: Ability to support multiple projects, track progress, and collaborate with cross-functional teams.
• Adaptability: Comfortable working in a dynamic environment with evolving priorities.
• Bachelor’s degree required (focus in healthcare administration, communications, public health, or a related field preferred).
• 2–4 years of relevant professional experience in program coordination, membership services, communications, or operations.
• Experience working in a healthcare, medical education, or association environment preferred.

Skills

Required

• Customer Service Orientation
• Communication Skills
• Organizational Skills
• Attention to Detail
• Adaptability
• Content management systems (CMS)
• Website analytics
• Survey tools

Benefits

• Paid Parental Leave – Breastfeeding Friendly Workplace – Flexible work schedule – Commuting Allowance – Generous Paid Time Off – Holiday Pay – Life Insurance – Community Volunteering Opportunities – Generous 401(k) Company Contributions – Medical, Dental, and Vision Insurance – Learning Opportunities and Tuition Reimbursement – Company-Sponsored Team Outings – and more!
• $60,000 - $65,000 USD