Licensed Telesales Supervisor at Sagility in Work@Home USA
- Company: Sagility
- Location: Work@Home USA
- Posted: Sep 23, 2026
- Type: Full-time
- Experience: 1+ years
Overview
We're looking for a highly motivated and results-driven Remote Telesales Supervisor to lead a fast-paced, high-energy sales team. In this role, you’ll be responsible for driving daily team performance, ensuring individual and team goals are met or exceeded.
Job description
- We're looking for a highly motivated and results-driven Remote Telesales Supervisor to lead a fast-paced, high-energy sales team. In this role, you’ll be responsible for driving daily team performance, ensuring individual and team goals are met or exceeded.
- Success requires more than just managing metrics—you must understand the sales process in depth and be able to coach to specific behaviors that impact sales outcomes. If you thrive in a dynamic environment and are passionate about developing others to close deals effectively, this is the role for you.
Responsibilities
- Lead and motivate a remote team of telesales agents in a fast-paced, goal-oriented environment
- Monitor team KPIs and hold team members accountable for hitting performance targets
- Identify sales behaviors that drive success, and provide real-time, actionable coaching
- Analyze call performance, conversion rates, and sales pipelines to spot opportunities for growth
- Foster a culture of urgency, ownership, and continual improvement
- Partner with training and sales leadership to enhance process and skill development
- Accountable for daily, weekly, and monthly activities of all team members
- Set priorities to ensure task completion and performance goals (quality, adherence, service levels, AHT) are met
- Ensure compliance with policies, procedures, and applicable regulations
- Monitor performance and deliver real-time coaching and feedback
- Assist with escalated calls and issue resolution as needed
- Monitor team chat to provide support and align on project priorities
- Partner with Workforce Management to build and manage team schedules
- Supervise both local and remote team members
- Review and evaluate team calls regularly to ensure quality and compliance
Requirements
- Active resident Health Producer License
- Minimum of one-year recent experience as a call center supervisor leading a team of licensed health insurance agents
- Proven ability to coach and manage employee performance using call center KPIs
- Strong technical skills, including Windows-based systems and call center software
- Excellent verbal and written communication skills
- High School Diploma or equivalent
Skills
Required
- Active resident Health Producer License
About Sagility
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.